Hostie

Hostie is a Customer Support & CX tool that provides a virtual concierge for restaurants using conversational AI. It handles calls, texts, and emails, ensuring no missed reservations and freeing up staff to focus on in-person service.

Claim this tool

3Views

At a glance

Pricing

Paid

Free tier

API

Skill level

Non-technical

About

What is Hostie?

Hostie is an AI-powered virtual concierge specifically designed for restaurants, centralizing all guest communications including calls, texts, and emails into a single platform. It ensures every inquiry is answered in the restaurant's voice, preventing missed reservations and increasing guest engagement. The tool boosts staff productivity by handling routine inquiries, allowing the team to focus on in-house guests. Hostie offers real-time transparency with call transcripts and live visibility, along with complete data ownership for guest history. Built by experienced operators, it provides quick setup, ongoing support, and integrates seamlessly with existing POS, reservation, and ordering platforms like OpenTable, Resy, Toast, and Square. It also supports multilingual communication with up to 20 languages.

Best used for

Ideal for restaurant owners and managers who need to automate guest communication, manage reservations efficiently, and free up staff for in-person service. Especially valuable for establishments looking to reduce missed calls, increase revenue, and gain better insights into customer interactions.

Common actions

Automate guest communication

Manage restaurant reservations

Handle customer inquiries

Improve staff productivity

Centralize communication

Capabilities

Key features

Automated call answering
Unified communication platform
Real-time transparency
Guest insights reporting
Multilingual support
Reservation integrations
Event management integrations

Target Audience

restaurant ownersrestaurant managershospitality groups

Integrations

opentableresytoastsquare

Pricing & Plans

Paid · Starting at USD 199.00

Starting at $199/month per location. Check hostie.ai for current pricing.

FAQs

Can Hostie integrate with my existing reservation and POS systems?

Yes, Hostie connects seamlessly with major platforms across reservations, POS, ordering, and guest management, including OpenTable, Resy, Toast, and Square. This ensures all guest interactions are integrated without extra steps for your staff.

How many languages does Hostie support for guest communication?

Hostie offers multilingual capabilities, supporting up to 20 different languages. This feature ensures that every guest feels welcome and understood, catering to a diverse clientele without language barriers.

What happens if a guest prefers to speak with a human?

If a guest prefers to talk to a human, Hostie automatically transfers the call to any number you choose, including specific departments. This ensures a smooth transition and maintains a high level of customer service.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce