Shypd.aiThe largest open index of AI toolsLucidya is an AI-native CXM platform that unifies social listening, omnichannel engagement, and autonomous support to resolve customer cases. It provides real-time AI insights to turn complex data into clear actions.
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About
Lucidya is an AI-native Customer Experience Management (CXM) platform designed to enhance customer engagement and resolution. It unifies social listening, omnichannel engagement, and autonomous support into a single platform, enabling businesses to resolve up to 85% of customer cases autonomously. The platform offers solutions tailored for various teams like Marketing & Brand, Customer Service, and Research & Insights, and industries such as Travel & Tourism, Insurance, Banking & Financial Services, and Government. Key products include OmniServe for smart customer support, Profiles for personalized experiences, AI Agent for instant support, Social Listening to monitor conversations, Survey for feedback collection, and Media Monitoring for brand visibility analysis. Lucidya helps turn complex data into clear actions with real-time AI insights.
Capabilities
Pricing & Plans
Paid
Not publicly disclosed. Check lucidya.com for current pricing.
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