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Macha AI is a Customer Support & CX tool that creates AI agents for support workflows. It connects to existing apps, defines agent actions, and assists teams in delivering faster support.
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About
Macha AI is an AI copilot platform designed to supercharge customer support workflows by creating autonomous AI agents. It allows users to connect their existing applications, define agent instructions in plain English, and let the AI handle tasks from resolving tickets to answering questions. Macha integrates with tools like Zendesk, Notion, and Slack, enabling agents to read, write, and act across various platforms. It supports multi-step workflows, allowing agents to automate complete processes from event occurrence to resolution. The platform also offers flexible data connection options, including file uploads, website crawling, and live syncing from integrations, all indexed for instant access through hybrid search. Macha emphasizes security with GDPR compliance and a zero data retention policy.
Capabilities
Pricing & Plans
Paid · Freemium · Enterprise · Starting at USD 15.00
$15 / license / month. Auto Reply AI Agent starts at $99 / 500 replies / month. 7-day free trial available.
FAQs
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