OMQ

OMQ is a Customer Support & CX tool that automates customer service with AI-powered chatbots, email bots, and intelligent help pages. It provides immediate responses across all communication channels, reducing support effort and improving customer satisfaction.

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At a glance

Pricing

Paid

Free tier

API

Skill level

Mixed

About

What is OMQ?

OMQ offers an AI-based customer service software designed to automate customer communication and reduce support effort. The platform provides AI chatbots for instant chat and messenger responses, AI email bots to automatically answer support requests, and intelligent help pages for interactive self-service. OMQ also features AI Agents to automate entire service processes and a Smart Contact Form for real-time answers. It integrates across various communication channels, supports multiple languages, and is GDPR compliant, aiming to improve customer satisfaction with fast and reliable service.

Best used for

Ideal for businesses of all sizes who need to automate customer communication, reduce support effort, and provide immediate responses across various channels. Especially valuable for companies looking to improve customer satisfaction and efficiency by leveraging AI for chatbots, email responses, and self-service options.

Common actions

automate customer support

manage customer inquiries

provide instant answers

streamline service processes

reduce support workload

Capabilities

Key features

AI Chatbot automation
AI Email Bot
AI Agents for process automation
Intelligent Help Page
Smart Contact Form
Ticket System Assistant
Multi-language support

Target Audience

customer service managerssupport agentse-commerce businessesit help desks

Integrations

Not yet documented

Pricing & Plans

Paid

Not publicly disclosed. Check omq.ai for current pricing.

FAQs

What are the pricing tiers for OMQ?

OMQ offers several pricing tiers: Starter at 160 €/month, Essential at 490 €/month, Business at 1,300 €/month, and Corporate at 3,000 €/month. There is also a flexible 'Flex' plan with custom pricing. All plans include a 14-day trial period and no onboarding costs.

Does OMQ offer a free trial?

Yes, OMQ offers a 14-day trial period for all its pricing plans. This allows users to test the software and its features before committing to a paid subscription. There are no onboarding costs associated with starting a trial.

What kind of AI technology does OMQ use?

OMQ utilizes state-of-the-art AI technology, including generative AI at 'ChatGPT level,' for its chatbots and other features. This allows for natural language understanding, intention recognition, and the ability to answer complex questions effectively.

Can OMQ integrate with existing ticket systems?

Yes, OMQ offers a Ticket System Assistant (OMQ Assist) designed to integrate with your existing ticket system. It helps service agents by suggesting correct answers and creating response emails, significantly speeding up response times and ensuring consistent quality.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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