Predize

Predize is a Customer Support & CX tool that specializes in marketplace customer service. It integrates over 10 channels, uses AI agents for automation, and aims to reduce effort by 40%.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Mixed

About

What is Predize?

Predize is a comprehensive AI-powered customer service platform designed for sellers operating across multiple marketplaces. It centralizes customer interactions from over 10 different marketplaces, including Mercado Livre, Shopee, Amazon, and Magalu, into a single dashboard. The platform leverages 8 intelligent AI agents, such as Mia for pre-sale, chat, and post-sale automation, to handle a significant portion of customer inquiries, reducing manual effort by up to 71%. Predize offers robust features for agility and control, including ticket management, advanced filtering, and detailed dashboards and reports for performance analysis. It also provides services like expert-led customer service and agent training, ensuring businesses can optimize their online sales and reputation.

Best used for

Ideal for e-commerce businesses and marketplace sellers who need to streamline customer support across multiple platforms, automate routine inquiries with AI, and gain better control over service level agreements. Especially valuable for high-volume operations seeking to reduce manual effort and improve customer satisfaction.

Common actions

automate customer service

manage marketplace inquiries

centralize support channels

improve response times

analyze customer interactions

Capabilities

Key features

10+ marketplace integrations
AI agents for automation
Centralized ticket management
Performance dashboards
SLA control
Reporting and analytics
API for internal tools

Target Audience

e-commerce managercustomer service managerbusiness owner

Integrations

mercado-livreshopeeamazonmagalutiktok-shopmadeiramadeira

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check predize.com for current pricing.

FAQs

Which marketplaces does Predize integrate with?

Predize integrates with over 10 marketplaces, including major platforms like Mercado Livre, Shopee, Amazon, Magalu, TikTok Shop, and MadeiraMadeira. It centralizes all customer inquiries from these channels into a single interface for efficient management.

How does Predize's AI assist with customer service?

Predize utilizes 8 intelligent AI agents, such as Mia, to automate various customer service tasks. These agents handle pre-sale inquiries, chat support, post-sale questions, and even assist with risk of cancellation, significantly reducing manual workload and improving response times.

Does Predize offer support for managing service level agreements (SLAs)?

Yes, Predize provides advanced control features to ensure SLAs are met. This includes ticket visualization with filters for prioritization, dashboards to monitor performance by channel and team, and detailed reports for analyzing key indicators.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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