Rep AI

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Rep AI is a Customer Support & CX tool that provides an AI sales chatbot for Shopify stores. It transforms conversations into revenue growth, reduces support tickets by up to 97%, and offers shopper intelligence.

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At a glance

Pricing

Freemium · Likely Not Free

Free tier

Yes

API

Skill level

Non-technical

About

What is Rep AI?

Rep AI is an AI-powered sales and support chatbot specifically designed for Shopify merchants. It optimizes the entire customer journey by engaging, selling, supporting, and retaining shoppers. The AI agent helps boost eCommerce sales through personalized, real-time engagement, reducing cart abandonment, and offering AI-powered upsells and cross-sells. For support, Rep AI automates over 95% of common inquiries, providing 24/7 assistance and freeing up human agents for complex cases. Additionally, it offers actionable AI insights to identify drop-off reasons, surface unanswered customer questions, and track conversation performance, ensuring continuous improvement in sales and customer satisfaction. The platform boasts easy plug-and-play setup, 1-click catalog adoption, and AI coaching to match brand tone.

Best used for

Ideal for Shopify merchants who need to boost sales through personalized shopper engagement, automate customer support inquiries, and gain actionable insights into customer behavior. Especially valuable for businesses looking to reduce cart abandonment and improve average order value with minimal effort.

Common actions

automate sales

provide customer support

increase conversion rates

gain shopper insights

personalize customer experience

Capabilities

Key features

AI sales chatbot
AI support agent
Shopper intelligence
1-click Shopify catalog sync
AI coaching for brand tone
Resource library integration
Personalized product recommendations

Target Audience

shopify store ownersecommerce managerscustomer support managers

Integrations

shopify

Pricing & Plans

Freemium · Likely Not Free

Not publicly disclosed. Check hellorep.ai for current pricing.

FAQs

What kind of results can Shopify merchants expect from Rep AI?

Merchants using Rep AI have reported significant improvements, including a 12%+ conversion rate with the AI sales chatbot, over 95% of website inquiries resolved by the AI support agent, and a 16%+ higher average order value.

How easy is it to set up Rep AI with an existing Shopify store?

Rep AI is designed for a plug-and-play setup, requiring no technical skills. It offers 1-click catalog adoption to instantly sync and display your Shopify product catalog, allowing you to start seeing results quickly.

Can Rep AI be customized to match my brand's specific tone and policies?

Yes, Rep AI includes features for AI Coaching and Brand Voice and Visual customization. You can train the AI to match your brand's tone, policies, and preferences, ensuring personalized and on-brand interactions with customers.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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