Runnr.Ai

Runnr.ai is a Customer Support & CX tool that automates guest communication for hospitality businesses. It acts as an AI virtual concierge, handling repetitive tasks and automating upsells via WhatsApp and Booking.com.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Skill level

Non-technical

About

What is Runnr.ai?

Runnr.ai is an AI-powered guest communication platform designed specifically for accommodation providers like hotels, holiday parks, campings, hostels, and aparthotels. It automates up to 95% of guest interactions across multiple channels, including WhatsApp, SMS, Booking.com, Airbnb, Expedia, phone, email, and webchat, all managed through a unified inbox. The platform reduces repetitive tasks, boosts guest satisfaction, and drives additional revenue through automated upsells for services like breakfast or late check-out. Runnr.ai integrates seamlessly with various PMS, CMS, digital key systems, and housekeeping software, offering real-time insights and multilingual support to enhance the guest experience and free up staff for more personalized hospitality.

Best used for

Ideal for hospitality businesses, including hotels, holiday parks, and aparthotels, who need to automate guest communication, manage inquiries across multiple channels, and drive upsell revenue. Especially valuable for reducing staff workload and enhancing guest satisfaction through instant, personalized responses.

Common actions

automate guest communication

manage guest inquiries

increase upsell revenue

streamline hospitality operations

AI chatbots

Capabilities

Key features

AI virtual concierge
Unified inbox
Automated upsells
Proactive messaging
Multilingual chat
PMS integrations
Online check-in

Target Audience

hotel managershospitality operations staffrevenue managersguest relations managers

Integrations

whatsappbooking.comairbnbexpediamewsopera-cloudbooking-experts

Pricing & Plans

Paid · Enterprise

Freemium

FAQs

What types of accommodations is Runnr.ai best suited for?

Runnr.ai is designed for accommodation providers with at least 10 rooms or units, including hotels, aparthotels, holiday parks, and holiday rentals. It connects directly to leading Property Management Systems and supports various guest communication channels.

How is Runnr.ai priced and are there any hidden fees?

Runnr.ai offers flexible pricing based on property size and needs, with plans starting from €100 per month. There are no hidden fees or extra setup costs; the team ensures a seamless onboarding process at no additional charge.

What makes Runnr.ai different from generic AI chatbots?

Unlike generic chatbots, Runnr.ai is built specifically for accommodation providers, going beyond FAQs to handle property-specific details and take action like triggering upsells, sending check-in links, or creating housekeeping requests. It integrates with PMS and existing channels for a unified experience.

How quickly can Runnr.ai be set up and implemented?

Most properties can be onboarded and live with Runnr.ai within 60 minutes. For larger or more complex properties, setup typically takes a few hours, usually around three to four hours, allowing for quick deployment and use.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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