SURI By Chatbot Maker

SURI by Chatbot Maker is a Customer Support & CX tool that automates sales and customer service on WhatsApp. It enables businesses to create online stores and manage customer interactions with generative AI.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is SURI by Chatbot Maker?

SURI by Chatbot Maker is an AI-powered platform designed to transform WhatsApp into a powerful sales and customer service channel. It allows businesses to create online stores directly within WhatsApp, automate customer interactions using generative AI that understands text, audio, and images, and manage multiple agents and departments from a single platform. Key features include a product catalog, assisted selling, abandoned cart recovery, and integration with major e-commerce platforms. SURI aims to increase sales conversion, reduce customer acquisition costs, and provide 24/7 automated support, making it ideal for various retail segments.

Best used for

Ideal for sales reps and businesses who need to automate sales and customer support on WhatsApp, create a seamless online store experience, and recover abandoned carts. Especially valuable for retail and service industries looking to leverage generative AI for 24/7 customer engagement and increased conversion rates.

Common actions

automate customer service

manage sales on WhatsApp

create online store

recover abandoned carts

integrate e-commerce

Capabilities

Key features

WhatsApp store creation
Generative AI automation
Multi-agent platform
Abandoned cart recovery
E-commerce integrations
Assisted selling
Real-time metrics

Target Audience

sales rep

Integrations

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check suri.ai for current pricing.

FAQs

What types of businesses can benefit from SURI Shop?

SURI Shop is designed for a wide range of retail segments, including pharmacies, cosmetics, supermarkets, electronics, footwear, fashion, stationery, automotive, pet stores, furniture, and home appliance businesses, enabling them to sell directly on WhatsApp.

How does SURI's generative AI handle customer interactions?

SURI's generative AI understands text, audio, and images. It interprets customer inquiries, identifies purchase intent, suggests relevant products from the catalog, and can transfer to a human agent if needed, ensuring a fluid conversation.

What are the pricing plans for SURI?

SURI offers several paid plans, starting with the Lite plan at R$ 290.00 per month, which includes unlimited agents and up to 1,000 receptive conversations. Higher tiers offer more conversations and slightly reduced per-active-conversation costs, with an Enterprise option for over 5,000 conversations.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI AI Agents & Automation › Multi-Agent Systems Marketing & Growth › Sales Outreach E-commerce › Storefront & Website

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