Textit.Com

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TextIt is a customer support & CX tool that allows users to visually build multichannel messaging bots without coding. It features a drag-and-drop flow designer and scales to millions of contacts.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is textit.com?

TextIt is a leading bot platform designed for visually building multichannel messaging bots and launching them globally. It features a drag-and-drop flow designer, enabling users to create chatbots in minutes without writing any code. The platform includes a contact database with custom fields, campaign automation for ongoing engagement, and omni-channel support for platforms like Facebook, WhatsApp, and SMS. TextIt also offers a ticketing system for human hand-off, and integrates with Zapier, Wit.ai, and custom webhooks. It is built for scalability, handling over 2 billion messages across more than 60 million people in over 170 countries.

Best used for

Ideal for organizations and businesses who need to automate customer interactions, manage large-scale communication campaigns, and provide omni-channel support. Especially valuable for those requiring a no-code solution to build scalable chatbots and integrate with existing workflows.

Common actions

Build chatbots

Automate messaging

Manage contacts

Integrate communication channels

Scale customer support

chatbotinteractive chatbot builderno-code chatbot creator

Capabilities

Key features

Drag-and-drop bot builder
Multichannel messaging support
Contact database management
Automated engagement campaigns
Human hand-off ticketing
Zapier integration
Custom webhooks

Target Audience

marketerscustomer support managersnon-profit organizationsproduct managers

Integrations

zapierwit-aiwebhooks

Pricing & Plans

Freemium · Paid

💰 Pricing plans

FAQs

What is considered a 'Messaged Contact' for billing purposes?

A Messaged Contact is any contact that sends or receives a message (or an IVR call) within your billing period. Other contacts in your account are not billed, allowing you to build a contact list without paying for inactive users.

Does TextIt offer discounts for non-profit organizations?

Yes, TextIt provides discounts for registered Nonprofits. You can get in touch with their team and provide details about your organization to inquire about eligibility and get started with discounted pricing.

Can TextIt be used in any country, and what channels are supported globally?

TextIt works in all countries, supporting global messaging via channels like Facebook and WhatsApp. It also integrates with dozens of SMS aggregators and mobile operators, having been used in over 170 countries for billions of messages.

What are the limitations of the free trial account?

The free trial allows you to explore all features of TextIt with a limit of 100 contacts. To launch your messaging application with more contacts and higher limits, you will need to switch to a paid account.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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