Velaris

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Velaris is an AI Customer Success platform that provides complete visibility into customer processes, predicts churn, and orchestrates personalized customer journeys. It offers AI-enriched intelligence and automation for post-sales teams.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Skill level

Mixed

About

What is Velaris?

Velaris is an AI Customer Success platform designed to give post-sales teams complete visibility of every customer and process. It leverages AI to predict churn and expansion, offering AI-enriched health scores, conversation intelligence, and sentiment analysis. The platform allows users to orchestrate personalized customer journeys through AI-enriched automation, including cross-tool and LLM automation, visual workflow builders, and email campaigns. Velaris integrates with over 70 tools, providing both plug-and-play and custom integration options. It also features Velaris Copilot, an AI teammate that can answer questions, draft success plans, and analyze customer portfolios, making it a comprehensive solution for managing customer relationships and driving growth.

Best used for

Ideal for customer success leaders and managers who need to gain full visibility into customer operations, predict churn and expansion, and automate personalized customer journeys. Especially valuable for teams looking to leverage AI for data-driven decisions and efficient post-sales management.

Common actions

predict customer churn

automate customer journeys

analyze customer health

manage customer portfolios

orchestrate customer success

Customer EngagementCustomer successdata analytics for customer management

Capabilities

Key features

AI Account Intelligence
Predictive Health Scores
Conversation Intelligence
Journey Orchestration
Velaris Copilot
70+ Integrations
Custom Dashboards

Target Audience

startup founderproduct managermarketersales rep

Integrations

hubspotintercom

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check www.velaris.io for current pricing.

FAQs

What is Velaris Copilot and what can it do?

Velaris Copilot is an AI teammate within the platform that can answer questions about your customer data, draft success plans, analyze your customer portfolio, and provide insights into account health and CSM performance. It acts as an intelligent assistant for post-sales teams.

How does Velaris help with customer churn prediction?

Velaris provides predictive intelligence through AI-enriched health scores, conversation intelligence, and sentiment scores. These features analyze customer interactions and data to alert you to potential risks and opportunities, helping you catch churn signals early.

What kind of integrations does Velaris offer?

Velaris offers over 70 out-of-the-box integrations, including no-code/low-code options. For specific needs, they also provide custom-built integrations, with an average go-live time of 6 weeks, ensuring seamless connectivity with your existing tools.

Does Velaris support both high-touch and low-touch customer success models?

Yes, Velaris is designed to support both models. For high-touch, it helps deliver enterprise-grade service. For low-touch, it enables scaling your digital CS strategy without losing personalization through AI-enriched automation and journey orchestration.

What is included in the Velaris license?

A standard Velaris license includes features for accounts, contacts, customer 360, custom objects, AI account summary, health scores, surveys, reporting dashboards, conversation and sentiment analysis, automations, email campaigns, playbooks, success plans, and task manager. Add-ons are also available.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Multilingual Support

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Data & Analytics › Predictive Analytics Productivity & Business › Workflow Automation

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