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Watermelon is an AI customer service platform that automates repetitive questions and handles customer interactions across multiple channels. It allows businesses to manage conversations via chat, email, WhatsApp, and Instagram from a single platform.
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About
Watermelon is an AI customer service platform designed to automate customer support and streamline communication for businesses. It features an AI Agent that automatically answers common questions, executes actions, and resolves conversations independently, freeing up human agents for more complex tasks. The platform centralizes all customer interactions in a unified inbox, allowing teams to seamlessly take over conversations when human judgment is needed. Watermelon supports various channels including website chat, email, WhatsApp, and Instagram. It also offers integrations with systems like Shopify, WooCommerce, and Zapier to retrieve real-time data and automate actions such as order lookups and returns. The tool emphasizes security and reliability, being EU-hosted, ISO 27001 certified, and GDPR compliant.
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Pricing & Plans
Freemium · Paid
Not publicly disclosed. Check watermelon.ai for current pricing.
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