Alhena.Ai

Alhena.ai is a Customer Support & CX tool that provides hallucination-free AI agents for e-commerce brands. It offers AI shopping assistants, customer support chatbots, and voice agents to improve CX and grow revenue.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is Alhena.ai?

Alhena.ai is a generative AI platform designed for e-commerce brands to enhance customer experience and drive revenue. It offers hallucination-free AI solutions, including AI shopping assistants to convert browsers into buyers, AI support concierges for omnichannel customer service, and AI agent assist tools to empower human agents. The platform focuses on providing consistent, on-brand responses, resolving routine tasks instantly, and intelligently routing complex issues to human agents. Alhena.ai integrates with over 200 platforms, including major helpdesks and e-commerce platforms, ensuring seamless integration into existing workflows. It also provides deep insights and revenue analytics to track performance and optimize strategies.

Best used for

Ideal for e-commerce businesses and customer service teams who need to automate routine customer inquiries, personalize shopping experiences, and manage customer interactions across multiple channels. Especially valuable for brands seeking to reduce support costs, increase average order value, and ensure consistent, on-brand communication without hallucinations.

Common actions

automate customer support

increase e-commerce sales

personalize shopping experience

manage customer reviews

improve customer satisfaction

Capabilities

Key features

Hallucination-free AI agents
AI shopping assistant
Omnichannel customer support
AI agent assist
Revenue attribution analytics
AI social commerce
Voice AI

Target Audience

e-commerce managerscustomer support managersmarketing managerse-commerce business owners

Integrations

intercomzendeskfreshdeskgladlygorgiashubspotsalesforce-service-cloudzoho-salesiq+ 12 more

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check alhena.ai for current pricing.

FAQs

What kind of AI solutions does Alhena.ai offer for e-commerce?

Alhena.ai provides hallucination-free AI agents, including shopping assistants to boost sales, customer support chatbots for omnichannel service, and voice AI for faster shopping. It also offers AI agent assist tools to help human agents and AI social commerce for engaging customers on social platforms.

How does Alhena.ai ensure its AI agents are hallucination-free?

Alhena.ai guarantees accuracy by grounding every answer in your verified data. Its systems are trained on your specific tone, policies, and data, with guardrails in place to prevent invented facts or off-brand messaging, ensuring reliable and consistent responses.

What is the pricing structure for Alhena.ai?

Alhena.ai offers a Freemium model with a free plan for 25 conversations/month. Paid plans start at $239/month (billed annually) for the Essentials tier, with Growth, Scale, and Enterprise options available for larger needs. Annual billing saves 17% compared to monthly.

Can Alhena.ai integrate with my existing e-commerce and helpdesk platforms?

Yes, Alhena.ai boasts over 200 integrations, including popular helpdesks like Zendesk, Intercom, and Salesforce Service Cloud, and e-commerce platforms such as Shopify, WooCommerce, and Salesforce Commerce Cloud. This allows for seamless integration into your current tech stack.

Will Alhena.ai replace my human customer support team?

No, Alhena.ai is designed to complement your human support team, not replace it. It handles repetitive queries to reduce costs and improve efficiency, while seamlessly escalating complex or nuanced issues that require human intervention, ensuring both speed and empathy.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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