Briano

Briano is a Customer Support & CX tool that helps insurance companies improve customer experience and automate frontline operations with AI. It offers AI-powered chat and voice solutions for instant support and faster resolutions.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Briano?

Briano provides AI-driven solutions for customer experience, specifically targeting industries like insurance, e-commerce, healthcare, and gaming. The platform offers both AI Chat for instant support on web, apps, and messaging platforms, and AI Voice for human-like conversations over the phone, reducing IVR trees. Briano's agents are designed to cut queues, speed up resolutions, and increase customer satisfaction, with reported metrics such as 50-80% first-contact resolution and significant reductions in waiting and handling times. The product suite includes tools for building, scaling, and customizing AI experiences, with features like multilingual support in 100+ languages and robust security measures including GDPR & HIPAA readiness, PII handling, and audit logs.

Best used for

Ideal for businesses in insurance, e-commerce, healthcare, and gaming who need to automate customer interactions, provide instant support across multiple channels, and improve overall customer satisfaction. Especially valuable for organizations looking to reduce operational costs and enhance efficiency in their contact centers.

Common actions

automate customer support

improve customer experience

handle customer inquiries

reduce call queues

provide instant support

Capabilities

Key features

AI chat support
AI voice automation
Multilingual support
Customer satisfaction improvement
Reduced waiting times
GDPR & HIPAA compliance
PII handling

Target Audience

customer service managerse-commerce businesseshealthcare providersinsurance companies

Integrations

whatsappmessenger

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check briano.ai for current pricing.

FAQs

Which industries does Briano primarily serve?

Briano's AI solutions are designed to address the unique challenges of several industries, including insurance, e-commerce/retail, healthcare, and entertainment/gaming. It offers tailored functionalities for each sector, such as policy inquiries for insurance or appointment scheduling for healthcare.

What kind of security and compliance features does Briano offer?

Briano is built with enterprise-grade security and trust in mind. It offers GDPR and HIPAA readiness, real-time redaction and PII handling, and all infrastructure is located within the European Union. It also includes penetration testing, audit logs, and role-based access control.

Can Briano handle customer support in multiple languages?

Yes, Briano provides multilingual support, enabling 24/7 assistance in over 100 languages. This feature ensures that businesses can cater to a diverse customer base and offer consistent support globally.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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