CBOT

CBOT is a Customer Support & CX tool that provides agentic AI solutions for enterprises. It transforms customer experience, operations, and business processes with AI agents on an industry-leading platform.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is CBOT?

CBOT is a leading agentic AI company specializing in enterprise solutions to transform customer experience, operations, and business processes. Their platform offers AI agents designed to understand, interact, and resolve customer needs across various channels in real-time. CBOT supports a hybrid AI workforce, combining human expertise with AI agents for seamless operations, and automates complex workflows with AI agents that execute tasks and make decisions. The platform also acts as a revenue and growth engine by driving higher conversion and engagement through AI-powered interactions. CBOT serves diverse industries including banking, insurance, retail, e-commerce, telecom, and healthcare, providing 24/7 omnichannel agentic AI solutions.

Best used for

Ideal for enterprises and large organizations who need to automate customer interactions, personalize engagement, and deliver consistent service across every touchpoint. Especially valuable for industries like banking, insurance, and telecom looking to transform CX and operational efficiency with agentic AI.

Common actions

automate customer support

enhance customer experience

streamline business processes

deploy AI agents

manage omnichannel interactions

Capabilities

Key features

AI agents for CX
Hybrid AI workforce
Autonomous process automation
Revenue & growth engine
24/7 omnichannel solutions
Text classification

Target Audience

customer experience managersoperations managersbusiness process ownersit directors

Integrations

whatsapp-business-apiinstagram-direct-message

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check cbot.ai for current pricing.

FAQs

What industries does CBOT's agentic AI platform serve?

CBOT's agentic AI platform serves a wide range of industries including banking, insurance, private pensions, retail, e-commerce, telecom, airlines, public services, municipality services, education, media, entertainment, and healthcare, providing tailored solutions for each sector's unique needs.

How does CBOT help businesses evolve from chatbots to agentic AI?

CBOT helps businesses evolve by providing an industry-leading platform that enables the deployment of intelligent AI agents. These agents go beyond basic chatbots to understand, interact, resolve complex customer needs, automate processes, and drive business outcomes across various functions.

Can CBOT's AI agents integrate with existing contact center operations?

Yes, CBOT offers solutions for Agentic Contact Centre, allowing for the integration of AI agents to enhance existing operations. This enables a hybrid AI workforce where human expertise is combined with AI agents to create a seamless and high-performing customer service environment.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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