Cevro AI

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Cevro AI is an AI Customer Support tool that provides VIP-level player support for the iGaming industry. It automates up to 90% of support tickets, boosting CSAT and retention.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Cevro AI?

Cevro AI is an advanced AI support platform specifically engineered for the iGaming sector, including casinos and sportsbooks. It deploys AI agents capable of understanding player emotions, VIP value, and risk, resolving up to 90% of inquiries autonomously. The platform handles complex issues like bonuses, KYC, payments, and responsible gaming, while maintaining a high CSAT of 4.8+. Cevro AI is built for highly regulated environments, offering SOC2 Type II auditing, PII masking, full compliance with EU data protection, and a zero data retention policy. It integrates seamlessly into existing iGaming stacks and provides multilingual, 24/7 support across chat, email, and helpdesk channels.

Best used for

Ideal for iGaming operators who need to automate customer support, enhance player satisfaction, and reduce operational costs. Especially valuable for managing high volumes of inquiries related to bonuses, KYC, payments, and responsible gaming while ensuring regulatory compliance and boosting player loyalty.

Common actions

automate customer support

improve player retention

manage iGaming inquiries

reduce support costs

Capabilities

Key features

Automate 90% support tickets
Understand player emotion
Handle bonuses, KYC, payments
24/7 multilingual support
SOC2 Type II audited
Zero data retention policy
Integrate with iGaming stack

Target Audience

igaming operatorscasino managerscustomer support managerscompliance officers

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check cevro.ai for current pricing.

FAQs

What types of player queries can Cevro AI handle?

Cevro AI agents are designed to handle a wide range of iGaming-specific queries, including those related to bonuses, KYC (Know Your Customer), payments, and responsible gaming. They can resolve up to 90% of these tickets autonomously.

How does Cevro AI ensure data privacy and compliance in a regulated industry?

Cevro AI is SOC2 Type II audited, includes PII masking, and is fully compliant with EU data protection regulations. It operates with a zero data retention policy, processing player data in real-time and then discarding it without training models on your data.

What channels does Cevro AI support for customer interactions?

Cevro AI provides multichannel customer experience, supporting interactions across chat, email, and helpdesk platforms. Voice support is also indicated as coming soon, ensuring comprehensive coverage for player communications.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

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This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Wellness & Lifestyle › Gaming & Entertainment

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