Chat360

Chat360 is a Customer Support & CX tool that automates customer interactions using Gen-AI powered chatbots and voice bots. It delivers instant, human-like interactions across omnichannel platforms like WhatsApp, web, and social media.

Claim this tool

1View

At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Chat360?

Chat360 is an omnichannel customer experience platform powered by Agentic AI, designed to help businesses grow by automating sales, support, and cost reduction. It enables connected, personalized customer journeys across WhatsApp, websites, and social channels with AI Agents that qualify leads, convert sales, and provide support at scale. The platform features Voice360 for human-like agent voices, automating lead qualification, customer support, and engagement using existing knowledge bases. Chat360 ensures enterprise-grade context, consistency, and control across every customer touchpoint, integrating with preferred LLMs and offering solutions for various industries like automotive, telecom, healthcare, and retail.

Best used for

Ideal for businesses who need to automate customer support, qualify leads, and drive sales across multiple channels. Especially valuable for enterprises looking to deliver seamless, on-brand interactions with security and compliance embedded at every level, leveraging Agentic AI and voice bots.

Common actions

automate customer support

scale customer engagement

qualify leads

convert sales

deliver personalized interactions

Capabilities

Key features

Omnichannel Agentic-AI assistants
Voice360 human-like voice agents
Automated lead qualification
Automated customer support
Sales conversion automation
Integrates with existing knowledge base
LLM integration

Target Audience

customer service managerssales managersmarketing managersbusiness owners

Integrations

whatsappwebsitesocial-media

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check chat360.io for current pricing.

FAQs

What is Agentic AI and how does Chat360 use it?

Agentic AI refers to AI systems capable of autonomous decision-making and action. Chat360 leverages Agentic AI to power its omnichannel CX platform, enabling intelligent conversations across WhatsApp, voice, and web, ensuring consistent context and control for customer interactions.

What is Voice360 and what are its primary applications?

Voice360 is Chat360's AI voice assistant that delivers human-like conversations at scale. It's primarily used for sales, support, and bookings, engaging customers in real-time across inbound and outbound calls with advanced speech recognition and natural language understanding.

Which channels does Chat360 support for customer engagement?

Chat360 provides omnichannel support, allowing businesses to engage customers across various platforms. This includes popular channels such as WhatsApp, their own website, and other social media platforms, ensuring a connected and personalized customer journey.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

Marketing & Growth › Lead Generation AI Agents & Automation › Workflow Agents

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce