ChatVIA

ChatVIA is a Customer Support & CX tool that creates GDPR-compliant AI chatbots hosted in the EU. It offers instant 24/7 support, trained on your business content, and can save up to 80% on customer inquiries.

Claim this tool

2Views

At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Skill level

Non-technical

About

What is ChatVIA?

ChatVIA is a privacy-first AI chatbot platform designed for businesses seeking GDPR-compliant customer support solutions. It leverages 100% EU-hosted infrastructure and open-source LLMs like Llama, DeepSeek, and Qwen, ensuring data never leaves the EU. Users can create AI-powered chatbots trained on their specific content, offering instant 24/7 support and significantly reducing inquiry resolution times. The platform features both embeddable chat widgets and ChatGPT-style interfaces, allowing for versatile deployment. Key capabilities include advanced data ingestion (PDFs, Word docs, websites), real-time tone and sentiment analysis, intelligent lead capture, and comprehensive analytics, all managed through a no-code control panel.

Best used for

Ideal for startup founders and sales reps who need to provide instant 24/7 customer support, ensure GDPR compliance, and capture qualified leads. Especially valuable for businesses operating within the EU or those prioritizing data privacy and open-source AI models.

Common actions

create AI chatbots

automate customer support

analyze customer sentiment

capture leads

Capabilities

Key features

EU-hosted infrastructure
GDPR compliant
Open-source LLMs
Embeddable chat widget
ChatGPT-style interface
Tone/sentiment analysis
Intelligent lead capture

Target Audience

startup foundersales rep

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid

Starting from €/month (billed yearly). Check chatvia.ai for current pricing.

FAQs

What open-source LLMs does ChatVIA support?

ChatVIA supports a range of open-source LLMs including Llama 3.3 70B, DeepSeek R1 70B, Qwen3 235B, Mistral Nemo, Gemma 3 27B, Holo2 30B, and GPT OSS 120B. This provides flexibility and transparency for users building their AI chatbots.

Does ChatVIA offer a free trial?

Yes, ChatVIA offers a 7-day free trial for both its Starter and Standard plans, allowing users to test the platform's features and capabilities before committing to a paid subscription. A free plan is also available.

How does ChatVIA ensure data privacy and compliance?

ChatVIA ensures data privacy and GDPR compliance through its 100% EU-hosted infrastructure. All data processing and storage occur exclusively within European Union borders, meaning user data never leaves the EU, and it is encrypted at rest.

Can ChatVIA analyze customer sentiment?

Yes, ChatVIA includes tone and sentiment analysis features. It monitors visitor emotions in real-time, detecting frustration, satisfaction, and urgency. This allows businesses to optimize responses and enhance the overall customer experience.

What types of data can be used to train ChatVIA's AI agents?

ChatVIA's AI agents can be trained on various data sources, including uploaded PDFs, Word documents, text files, website content (via crawling), and other connected data sources. This ensures the chatbot is knowledgeable about specific business content.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Lead Generation AI Agents & Automation › RAG & Document AI

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce