CosmoBots

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CosmoBots is a Customer Support & CX tool that provides an AI-powered customer support platform. It enables businesses to manage multi-channel customer interactions with AI agents and unlimited human agents.

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At a glance

Pricing

Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is CosmoBots?

CosmoBots offers an AI-powered customer support platform designed for growing businesses, aiming for 100% AI-operated customer service with minimal human oversight. It supports multiple channels including WhatsApp, email, web chat, and SMS, all managed from a single inbox. The platform features AI agents that can converse, execute workflows, integrate systems, and make decisions based on business rules, going beyond simple FAQs. It includes a no-code flow builder with 34 block types for creating chatbots, an AI assistant for suggesting responses and automating replies, and WhatsApp campaign management. CosmoBots also provides real-time analytics and reporting, along with unlimited agents across all plans, ensuring scalability without hidden costs.

Best used for

Ideal for small business owners and startup founders who need to automate customer support, manage multi-channel communications, and build custom chatbot flows. Especially valuable for businesses looking to scale their customer service with AI agents and unlimited human agents without incurring per-agent costs.

Common actions

automate customer support

manage multi-channel communication

build chatbots

send WhatsApp campaigns

analyze support metrics

Capabilities

Key features

AI agents
Multi-channel inbox
No-code flow builder
WhatsApp campaigns
Real-time analytics
Unlimited agents
AI assistant

Target Audience

small business ownerstartup foundermarketer

Integrations

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check cosmobots.io for current pricing.

FAQs

What channels does CosmoBots support for customer service?

CosmoBots provides a multi-channel inbox that supports customer interactions across WhatsApp, email, web chat, and SMS. This allows businesses to manage all communications from a single unified platform, ensuring no customer query is missed regardless of the channel they choose.

Does CosmoBots offer a free trial?

Yes, CosmoBots offers a 3-day free trial to allow users to test the platform without commitment. This enables businesses to explore the AI-powered features and multi-channel capabilities before subscribing to a paid plan.

How does CosmoBots handle pricing for agents and AI usage?

CosmoBots includes unlimited agents and users across all plans without extra cost. AI tokens and storage are also unlimited under fair use. Pricing is primarily based on the number of new conversations and active contacts per month, with clear upgrade paths for growing businesses.

Can I send mass messages via WhatsApp with CosmoBots?

Yes, CosmoBots includes a WhatsApp Campaigns feature that allows users to send mass messages using Meta-approved templates. You can segment your contact base and schedule campaigns, with reporting on delivery, read, and response rates, and automatic opt-in/opt-out control.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Coding & Development › No-Code / Low-Code Productivity & Business › Workflow Automation

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