Deskday

DeskDay is an AI-powered customer support & CX tool that provides a chat-based PSA and ticketing system for MSPs and IT teams. It streamlines support, ticketing, time tracking, and billing with multi-channel communication and AI assistance.

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At a glance

Pricing

Paid

Free tier

Yes

API

Skill level

Technical

About

What is Deskday?

DeskDay is an AI-powered Professional Services Automation (PSA) and ticketing platform specifically designed for Managed Service Providers (MSPs) and internal IT teams. It offers a conversational service desk, allowing for chat-based ticketing and rapid resolution. The platform supports multiple channels including Microsoft Teams, mobile, desktop, web, and email, with Slack and text message support coming soon. Key features include service desk automation, a built-in knowledge base with AI suggestions, mobile service desk capabilities, comprehensive reporting, intelligent timesheets, and efficient billing and contract management. DeskDay also integrates with leading RMM tools like NinjaOne and N-able N-central, as well as accounting tools like QuickBooks and Xero, aiming to simplify operations and enhance support delivery.

Best used for

Ideal for Managed Service Providers and internal IT teams who need to modernize their service desk, automate repetitive tasks, and manage customer communications across various channels. Especially valuable for those looking to integrate AI for faster responses and efficient documentation within their support operations.

Common actions

manage customer support

automate workflows

track time and billing

streamline IT operations

handle ticketing

service desk automationIT support assistantticket management

Capabilities

Key features

Chat-based ticketing
Multi-channel support
AI assistant Helena
Service desk automation
Time tracking
Billing & contracts
Project management

Target Audience

professional

Integrations

ninjaonen-able-n-centrallevelquickbooksxerohudupax8

Pricing & Plans

Paid

Not publicly disclosed. Check deskday.ai for current pricing.

FAQs

What is DeskDay's AI companion, Helena, capable of?

Helena is an AI assistant built into DeskDay that helps techs draft replies, recommend solutions, analyze sentiment, and create resolution notes. It also suggests relevant knowledge base articles and retrieves similar past tickets to aid in faster problem-solving.

What channels does DeskDay support for customer ticket submission?

Customers can raise tickets and communicate with techs through multiple channels including Microsoft Teams, email, web portal, desktop application, and mobile app. Slack and text message support are also planned for future integration.

How does DeskDay's pricing work and is there a free trial?

DeskDay offers a Standard Plan priced at $79 per tech/month, with a discounted rate of $59 per tech/month when billed annually. Every plan includes a 14-day free trial, allowing teams to test the platform before committing.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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