Drips

Drips is an AI-powered Conversations as a Service (CaaS) platform that delivers two-way customer conversations at scale. It uses AI-powered SMS, voicemail, and scheduled phone calls to drive engagement and improve outcomes.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Drips?

Drips offers Conversations as a Service (CaaS), an AI-powered platform designed to facilitate real two-way customer conversations at scale. It leverages AI-powered SMS, voicemail, and scheduled phone calls to move beyond traditional outreach methods. The platform is used across various industries, including healthcare (payers and providers), financial services, insurance, and education, to improve engagement, drive conversions, and enhance customer experiences. Drips focuses on delivering authentic engagement while ensuring compliance with fast-changing outreach regulations, holding ISO 27001 and HITRUST certifications. It also provides managed services, offering a dedicated team to assist with integration, campaign management, and ongoing performance improvements.

Best used for

Ideal for large enterprises and organizations in healthcare, finance, insurance, and education who need to engage hard-to-reach populations, improve conversion rates, and reduce churn. Especially valuable for managing high-volume, complex customer interactions while maintaining compliance and personalization.

Common actions

automate customer outreach

scale two-way conversations

improve customer engagement

manage compliance

drive conversions

Capabilities

Key features

AI-powered SMS conversations
Voicemail outreach
Scheduled phone calls
Compliance and security
Campaign management
Data and insights
Managed services

Target Audience

customer service managersmarketing managerssales managershealthcare administrators

Integrations

salesforcehubspotciscoavayagenesysfive9marketozapier

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check drips.com for current pricing.

FAQs

What industries benefit most from Drips' Conversations as a Service?

Drips' CaaS is highly effective for industries with large, hard-to-reach audiences and complex interactions. This includes healthcare payers and providers, financial services, insurance, and higher education, where it helps with engagement, enrollment, retention, and adherence.

How does Drips ensure compliance with outreach regulations?

Drips works with leading legal firms to stay updated on outreach regulations. They hold ISO 27001 and HITRUST certifications and have developed proprietary controls, including the Drips Rules Engine (DRE), to support compliance across cadence, channel, content, and knowledge.

Does Drips integrate with existing CRM and contact center systems?

Yes, Drips offers an open API and a dedicated team to customize integrations with various systems. Common integrations include Salesforce, HubSpot, Cisco, Avaya, Genesys, Five9, Marketo, and Zapier, allowing connectivity with dozens of platforms.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Sales Outreach

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