Fin by Intercom is an AI Agent for customer service that automatically answers complex questions and resolves customer issues. It integrates with Intercom's helpdesk and can also be used with existing helpdesks like Salesforce.
Fin by Intercom is an AI Agent designed to enhance customer service by autonomously resolving queries and issues. It seamlessly integrates with the Intercom Helpdesk, allowing for smooth handoffs to human agents with full context. Fin can also be used with other helpdesk systems, including Salesforce. The tool is capable of handling a wide range of customer interactions, from simple questions to complex problem-solving, across various channels like email, live chat, and phone. Users maintain complete control, with the ability to monitor performance, make improvements, and continuously optimize the customer experience. Intercom offers a startup program providing significant discounts on Fin and its customer service suite for eligible early-stage companies.
Best used for
Ideal for startups and growing businesses who need to automate customer support, improve resolution rates, and efficiently handle customer inquiries across multiple channels. Especially valuable for companies looking to scale their customer service without significantly increasing human agent costs.
Common actions
automate customer support
resolve customer issues
qualify sales leads
improve customer experience
multilingualaifin ai enginesupport interactionsanalysisaccuracydeploymentadaptabilityoperational efficiencyTraining+ 7 more
Capabilities
Key features
AI agent for customer service
Integrates with Intercom Helpdesk
Resolves complex queries
Hands off to human agents
Customizable tone and answers
Works with existing helpdesks
Target Audience
startupprofessional
Integrations
salesforce
Pricing & Plans
Freemium · Paid · Usage-based
Startup Discount: 100% discount for a year with 300 monthly resolutions. Check intercom.com for current pricing.
FAQs
How is Fin AI Agent priced?
Fin AI Agent is priced at $0.99 per outcome. An outcome is counted when a customer's issue is resolved, they don't ask for more help after Fin's response, or Fin completes a procedure like a human handoff. You are charged once per conversation.
Can I use Fin with my existing helpdesk?
Yes, Fin can be used with your current helpdesk systems, including Salesforce. This allows you to integrate Fin's AI capabilities into your existing customer service infrastructure without needing to switch tools.
What is included in the Intercom Startup Partner Program?
The program offers a 100% discount on Intercom's AI-first customer service suite for the first year, including 300 free Fin resolutions monthly. It also covers advanced seats, Copilot seats, Lite seats, and Proactive Support Plus features.
What are the eligibility requirements for the startup program?
To be eligible, startups must be Series A or lower in funding, have fewer than 25 employees, be referred by an Intercom startup partner, and not currently be an Intercom customer. These criteria ensure the program supports early-stage growth.
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