Help.Center

Help.center is a Customer Support & CX tool that provides AI-first customer support software. It offers an AI knowledge base, AI chatbot, and a shared inbox for teams to deliver instant answers and boost customer satisfaction.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is Help.center?

Help.center is an AI-first customer support software solution designed to empower businesses with instant customer service. It features a full-fledged AI knowledge base where customers can find answers using AI search, and an AI chat widget that can be deployed on any website for conversational support. The platform also includes a shared email inbox for teams to manage and reply to customer conversations efficiently. Help.center automatically learns from your content, making the AI smarter with every article added, and supports multi-language responses. It's built for the AI era, supporting llms.txt and Agent Skills for AI assistant integration, and helps identify knowledge gaps by analyzing customer conversations.

Best used for

Ideal for businesses and customer support teams who need to automate customer support, provide instant answers through AI, and manage customer conversations efficiently. Especially valuable for reducing resolution times and deflecting repetitive support tickets, boosting overall customer satisfaction.

Common actions

provide instant support

automate customer service

manage support tickets

create knowledge base

deploy AI chatbot

Capabilities

Key features

AI knowledge base
AI chatbot widget
Shared email inbox
Multi-language support
Content gap detection
AI article management
One-click article import

Target Audience

customer support managerssmall business ownerse-commerce businessessaas companies

Integrations

intercomzendeskfreshdeskcrispslack

Pricing & Plans

Freemium · Paid

Pay per agent. Check help.center for current pricing.

FAQs

What is included in Help.center's free plan?

The free plan includes a public knowledge base, a chat widget, and 50 AI answers per month. It allows you to create your company's help.center website and deploy the AI chat widget without any cost, with options to upgrade for more features and AI usage.

Can I use my own domain with Help.center?

Yes, you can connect your own custom domain, such as help.yourcompany.com, to your Help.center knowledge base. This allows you to maintain brand consistency and keep SEO authority on your domain, making your content discoverable by search engines.

How does Help.center's AI learn and improve its answers?

The AI automatically learns from your help articles and connected websites. Every time you publish or update an article, the AI gets smarter. You can also improve AI answers by adding custom AI FAQs and reviewing conversations in the dashboard to provide more information.

Does Help.center support importing existing articles from other platforms?

Yes, Help.center allows for one-click import of existing help articles from popular knowledge base solutions like Intercom, Crisp, Zendesk, and Freshdesk. This feature simplifies the migration process for businesses transitioning to Help.center.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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