IllumiChatv2

IllumiChatv2 is an AI customer support tool that provides AI agents for Shopify stores. It handles product search, order tracking, and cart updates across multiple channels like Instagram and Messenger, with a free plan available.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is IllumiChatv2?

IllumiChatv2 is an AI-powered customer support platform specifically designed for Shopify stores, offering AI agents that can manage product searches, track orders, and update carts. It integrates across various channels including websites, Instagram, Messenger, and SMS, ensuring comprehensive customer interaction. The platform eliminates per-ticket fees and offers quick installation, allowing stores to go live with AI support in under 5 minutes. Users can train their AI agents with FAQs, return policies, and brand guidelines, and choose from various AI models like Claude, GPT, Gemini, or Grok. IllumiChatv2 also features a multi-channel inbox, ticket creation with SLA tracking, and seamless live agent handoff for complex issues.

Best used for

Ideal for Shopify store owners who need to automate customer support, track orders, and manage customer inquiries across various channels. Especially valuable for businesses looking to reduce response times, improve customer satisfaction, and handle high volumes of support requests without increasing staff.

Common actions

automate customer support

track orders

manage customer inquiries

integrate AI chatbot

handle support tickets

Capabilities

Key features

Shopify-native AI actions
Multi-channel inbox
Customizable AI models
Knowledge training
Ticket escalation
Live agent handoff
Quick 5-minute setup

Target Audience

shopify store ownerse-commerce customer support teamscustomer service managers

Integrations

shopifywhatsappinstagrammessengeremailshopify-inboxsmshubspot+ 5 more

Pricing & Plans

Freemium · Paid · Starting at USD 29.00

Freemium. Paid options start from $29/month.

FAQs

What Shopify-native actions can IllumiChatv2 AI agents perform?

IllumiChatv2 AI agents can perform product searches, look up orders, manage shopping carts, and access customer profiles directly within your Shopify data. This allows for highly relevant and actionable customer support without manual intervention.

Which AI models can I use with IllumiChatv2?

IllumiChatv2 allows you to choose from popular AI models such as Claude, GPT, Gemini, or Grok. You can switch between these models at any time without needing to reconfigure your setup, offering flexibility in AI performance.

How does IllumiChatv2 handle complex customer issues?

For complex issues that the AI cannot fully resolve, IllumiChatv2 can automatically create tickets with SLA tracking. It also facilitates seamless handoff to your human support team, ensuring that no customer query goes unaddressed.

Is there a free plan available for IllumiChatv2?

Yes, IllumiChatv2 offers a free 'Starter' plan. This plan includes up to 100 credits per month, community support, basic analytics, and allows for one team member and one custom assistant, ideal for new stores testing AI support.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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