Loris

Loris is a Customer Support & CX tool that analyzes customer conversations to reveal drivers, sentiment, resolution, and agent performance. It works across chat, email, and voice interactions.

Claim this tool

3Views

At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Loris?

Loris, now part of Contentsquare, is a conversation intelligence platform designed to automatically analyze all customer interactions, including chat, email, and voice. It helps businesses understand why customers reach out, how their teams handle conversations, and what areas need improvement. Key capabilities include uncovering root causes behind customer issues, proactive quality assurance through automatic evaluation of every conversation, and AI agent analytics to understand automation performance. Loris aims to reduce costs, increase loyalty, and inform better product decisions by turning customer conversations into actionable insights.

Best used for

Ideal for product managers who need to understand customer pain points, chief customer officers who want to monitor sentiment and experience trends, and small business owners looking to optimize support operations. Especially valuable for businesses aiming to reduce costs and increase loyalty by leveraging conversation intelligence.

Common actions

analyze customer interactions

improve customer experience

optimize support operations

monitor agent performance

identify product issues

Conversational intelligenceCustomer insightsCustomer Supportask lorisquality assuranceintegrationsoperational efficiencyRetailCustomer Experiencethe gist+ 7 more

Capabilities

Key features

Analyze customer conversations
Uncover root causes
Automate quality assurance
Track AI agent performance
Monitor sentiment shifts
Identify churn signals

Target Audience

product managerdata scientistsmall business owner

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Contact for Pricing

FAQs

What types of customer interactions can Loris analyze?

Loris is designed to analyze a wide range of customer interactions, including chat, email, and voice conversations. It processes both human-handled and AI-handled interactions to provide comprehensive insights into customer drivers, sentiment, resolution, and agent performance.

How does Loris help with quality assurance?

Loris automates quality assurance by evaluating every conversation, replacing manual audits. It provides consistent, objective views of policy adherence, issue resolution, and agent performance, linking quality signals to outcomes like repeat contacts and escalations to improve coaching.

Can Loris provide insights into AI agent performance?

Yes, Loris includes AI Agent Analytics to track how automated agents perform. It monitors containment, transfers, abandonment, and sentiment, helping businesses identify where automation succeeds or falls short and refine prompts, guardrails, and escalation strategies.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

Trending

Also listed in

This tool also appears in

Data & Analytics › Business Intelligence

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce