Luminous CRM

Visit Tool

Luminous CRM is a Customer Support & CX tool that provides a complete WhatsApp engagement platform. It enables businesses to broadcast to unlimited users, automate messages with AI-powered chatbots, and offer multi-agent support on WhatsApp.

Claim this tool

1View

At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Luminous CRM?

Luminous CRM is a comprehensive WhatsApp engagement platform built on the Official WhatsApp Business API, designed to transform conversations into conversions. It allows businesses to broadcast bulk promotional offers to unlimited users, automate messages with AI-powered chatbots for 24/7 engagement, and enable multi-agent live chat for customer support. The platform integrates with various e-stores, CRMs, and payment portals like Shopify and WooCommerce, automating notifications for abandoned carts, order confirmations, and event updates. Luminous CRM also features an in-built CRM for contact management, real-time campaign analytics, and smart retargeting capabilities to optimize sales and customer engagement.

Best used for

Ideal for small business owners and marketers who need to streamline customer communication on WhatsApp, automate marketing campaigns, and provide efficient customer support. Especially valuable for businesses looking to leverage the official WhatsApp Business API for broadcasting offers, managing inquiries, and retargeting customers.

Common actions

automate WhatsApp marketing

manage customer support

send bulk messages

engage customers with AI

track campaign performance

Capabilities

Key features

Broadcast bulk messages
AI-powered chatbots
Multi-agent live chat
In-built CRM
Real-time campaign analytics
Smart audience retargeting
WhatsApp Business API access

Target Audience

small business ownermarketersales repstartup founder

Integrations

shopifywoocommercestripeflutterwave

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check luminouscrm.com for current pricing.

FAQs

What are the pricing plans for Luminous CRM?

Luminous CRM offers Basic, Pro, and Enterprise plans. The Basic plan starts at UGX 200,000/month, Pro at UGX 350,000/month, and Enterprise is custom-priced. All plans include unlimited users and 1000 free service conversations per month, with additional charges for WhatsApp conversations based on category and country.

Does Luminous CRM support multi-agent live chat on WhatsApp?

Yes, Luminous CRM enables multiple team members to drive live chat support on the same WhatsApp Business Number. It includes features like quick replies, chat filtering by tags, and monitoring of response and resolution times to enhance customer experience.

Can I integrate Luminous CRM with my existing e-commerce platform?

Yes, Luminous CRM offers seamless integrations with popular e-commerce platforms like Shopify and WooCommerce, as well as payment portals such as Stripe and Flutterwave via APIs. This allows for automated notifications for abandoned carts, order confirmations, and event updates.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Sales Outreach Marketing & Growth › Social Media Productivity & Business › Workflow Automation

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce