Manuel is a Customer Support & CX tool that acts as an AI assistant for installation companies. It provides instant answers to technical questions, fault codes, and manuals, helping technicians work faster and more efficiently.
Manuel is an AI assistant specifically designed for installation companies, acting as a smart colleague in technicians' pockets. It helps resolve issues quickly by providing immediate answers from over 10,000 manuals and the company's own knowledge base. This tool aims to reduce repeat visits, minimize phone calls to senior staff, and accelerate problem-solving. Manuel supports both field technicians and internal service desks, offering features like document parsing, source citation, WhatsApp integration, and audit trails. It ensures that knowledge remains within the company, even when experienced personnel leave, and helps new technicians become independent faster. The platform is available via app and web, with options for team collaboration and integration with existing systems.
Best used for
Ideal for installation companies and their technicians who need to quickly diagnose and resolve equipment issues, access technical manuals on-the-go, and share practical knowledge across the team. Especially valuable for reducing repeat visits, speeding up problem-solving, and ensuring knowledge retention within the company.
Common actions
resolve technical issues
access technical documentation
share team knowledge
improve field service efficiency
AI installation assistanttroubleshooting chatbot for HVACknowledge base for maintenance
Capabilities
Key features
Instant fault code answers
10,000+ searchable manuals
Team knowledge sharing
WhatsApp integration
Document parsing
Source citation
Audit trails
Target Audience
field techniciansinstallation companiesservice desk managerstechnical support staff
Integrations
whatsapperpmicrosoft-teamssharepoint
Pricing & Plans
Freemium · Paid · Enterprise
Not publicly disclosed. Check manuel.chat for current pricing.
FAQs
How does Manuel ensure reliable answers?
Manuel displays the source for every answer, citing the specific page from the manufacturer's manual. It only uses verified documentation and practical solutions from your own team. If there's no reliable source, Manuel won't provide an answer, ensuring accuracy and trustworthiness.
Will my company's data be shared with other Manuel users?
No, any data you add to Manuel, including tips, documents, and solutions, remains 100% within your own company. It is not shared with or visible to other Manuel users, ensuring privacy and data security for your proprietary information.
What brands are included in Manuel's knowledge base?
Manuel contains over 10,000 manuals from major brands like ATAG, Remeha, Nefit, and Daikin, covering approximately 95% of common queries. If a specific brand or manual is missing, the Manuel team can add it upon request to expand its coverage.
Is there a free trial available for Manuel?
Yes, Manuel offers a 14-day free trial. This trial provides access to all features, including the database of manuals and both the app and web versions. No credit card is required to start the trial, and you can cancel at any time.
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