OWI Technologies

OWI Technologies is a Customer Support & CX tool that provides AI-powered solutions for customer and supplier relations. It offers Mailbot, Callbot, Smartform, and Chatbot to automate interactions and assist human agents.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Mixed

About

What is OWI Technologies?

OWI Technologies transforms customer and supplier relations for large enterprises using interactive AI that understands and interacts like a human. Their multichannel solutions, including Mailbot, Callbot, Smartform, and Chatbot, are available in SaaS or OnPremise modes, offering flexible and high-performance integration. Key benefits include continuous improvement of customer experience, integration with business data, and exceptional reliability with a contractual precision guarantee of over 95%. OWI helps automate low-value tasks, allowing advisors to focus on strategic interactions, and connects to existing systems to enrich interactions. Clients report a return on investment between 30% and 200%, demonstrating the effectiveness and added value of their solutions. The platform also features a no-code interface for scenario creation and continuous learning from agent interactions.

Best used for

Ideal for large enterprises who need to automate customer and supplier interactions, improve agent efficiency, and reduce operational costs. Especially valuable for organizations seeking to enhance customer satisfaction through 24/7 availability and intelligent, human-like AI interactions across multiple channels.

Common actions

Automate customer support

Enhance customer experience

Manage supplier relations

Streamline communication

Reduce operational costs

Capabilities

Key features

AI Mailbot
AI Callbot
AI Smartform
AI Chatbot
No-code scenario creation
AI Copilot
Generative AI with RAG

Target Audience

customer service managersit directorsoperations managersprocurement managers

Integrations

genesyskofaxfilenetoutlookgmailcrmerphelpdesk

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check owi-tech.com for current pricing.

FAQs

What types of AI agents does OWI Technologies offer?

OWI Technologies provides several AI agents including Mailbot for email management, Callbot for phone interactions, Smartform for intelligent contact forms, and Chatbot for website and internal support. These solutions aim to automate simple requests and assist human advisors.

How does OWI Technologies ensure the reliability of its AI solutions?

OWI Technologies offers a contractual commitment to over 95% precision for its AI solutions. This ensures that decisions and actions taken by the AI are as reliable as those made by top human experts, providing significant trust and efficiency.

Can OWI Technologies integrate with existing business systems?

Yes, OWI Technologies is designed to connect with various business systems such as CRM, ERP, and helpdesk tools. This integration allows the AI to leverage existing customer knowledge, update records, and streamline workflows, eliminating manual data entry.

What is the OWI Copilot feature?

OWI Copilot is an AI assistant integrated into messaging platforms like Outlook and Gmail. It provides response suggestions, categorizes emails, prioritizes tasks, routes intelligently, extracts key data, and offers automated responses, enhancing agent productivity.

Does OWI Technologies support multiple languages?

Yes, OWI Technologies supports multiple languages. For example, the Mailbot handles emails in both French and English, and the Chatbot is also available in a multilingual version, catering to diverse customer bases.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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