Pylon

Pylon is an AI-native B2B support platform that unifies ticketing, AI, and a knowledge base. It helps B2B companies automate complex workflows and manage customer accounts proactively.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Pylon?

Pylon is an AI-native B2B support platform designed to streamline customer support operations for businesses. It offers a comprehensive suite of tools including omnichannel support for various channels like Slack, Teams, WhatsApp, and email, all integrated into a single view. The platform features AI Knowledge Management to identify gaps, draft articles, and surface relevant answers, alongside AI Agents and Assistants to automate tasks, route issues, and provide context. Pylon also includes Account Intelligence to proactively manage accounts by surfacing churn signals, feature requests, and renewal risks. It aims to decrease first response times and increase resolution rates through intelligent automation.

Best used for

Ideal for B2B companies who need to scale customer support, automate repetitive tasks, and gain deeper insights into customer accounts. Especially valuable for organizations looking to reduce first response times and improve resolution rates through AI-powered tools and omnichannel communication management.

Common actions

Automate customer support

Manage customer accounts

Improve response times

Centralize communication channels

Generate knowledge base articles

Capabilities

Key features

Omnichannel support
AI knowledge management
AI agents
AI assistants
Account intelligence
Automated issue routing
Ticket pre-work automation

Target Audience

customer support managerscustomer service representativesoperations managersaccount managers

Integrations

slackmicrosoft-teamswhatsappemaildiscordsalesforcehubspotattio+ 10 more

Pricing & Plans

Freemium · Paid · Enterprise · Starting at USD 59.00

$59 per seat/mo billed annually (3 seat minimum) for Key features, $89 per seat/mo billed annually (3 seat minimum) for Professional.

FAQs

What are the different pricing tiers for Pylon?

Pylon offers several pricing tiers across its modules. The Platform starts at $59/seat/month (billed annually) for basic support, with Professional and Enterprise tiers available. Account Intelligence has a Free tier and a Premium tier at $10/customer account/month. AI Assistants also have a Free tier and a Premium tier at $50/seat/month, while AI Agents start at $100/month based on issue volume.

Does Pylon offer a free trial or free plan?

Yes, Pylon offers free tiers for its Account Intelligence and AI Assistants modules. For the core Platform, you can start a free trial. This allows users to explore basic functionalities and understand how the AI-native support system can benefit their B2B operations before committing to a paid plan.

What compliance standards does Pylon meet?

Pylon is committed to security and compliance, meeting several industry standards. The platform is SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant. This ensures that customer data and operations are handled with high levels of security and privacy, which is crucial for B2B companies.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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