Shypd.aiThe largest open index of AI toolsQEval is a Quality Assurance tool that provides AI-powered call quality monitoring and real-time speech analytics. It helps improve agent performance, ensure compliance, and boost customer satisfaction.
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About
QEval is an intelligent and customizable contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics. It delivers actionable reports and analytics to enhance agent performance and customer experience. The platform simplifies the coaching process by providing updates on training, offering better insight and visibility beyond traditional checkbox evaluations. Key features include AI-driven automated transcripts, KPI dashboards, real-time performance alerts, and 360-degree real-time compliance monitoring. QEval aims to transform customer satisfaction, empower agents, and mitigate risks for contact centers worldwide.
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Custom · Enterprise
Not publicly disclosed. Check qevalpro.com for current pricing.
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