Richpanel

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Richpanel is an AI-powered customer service platform for e-commerce, helping businesses respond faster and smarter. It manages emails, chats, and social media from one dashboard, reducing costs and improving agent productivity.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Richpanel?

Richpanel is an AI-powered customer service platform specifically designed for e-commerce businesses to streamline and enhance their support operations. It offers a comprehensive help desk that integrates with an entire tech stack, providing a multichannel agent console, automation, and reporting. The platform also features a self-service portal for customers to resolve common issues instantly, reducing ticket volume. Richpanel includes AI Employees and Sidekick AI to automate repetitive queries, draft replies, and provide 2-way translations. Additionally, it offers an AI-powered Social Media Moderator to hide spam and harmful comments across various channels. Richpanel guarantees significant cost savings and automation rates, making it an ideal solution for e-commerce brands looking to scale their customer experience.

Best used for

Ideal for e-commerce businesses and customer service teams who need to automate customer support, manage inquiries across multiple channels, and provide instant self-service options. Especially valuable for reducing operational costs and enhancing customer satisfaction through AI-driven solutions.

Common actions

automate customer service

manage customer inquiries

reduce support costs

improve agent productivity

moderate social media

Capabilities

Key features

Multichannel agent console
AI social media moderator
Self-service portal
AI employee automation
Sidekick AI replies
Order management
Returns and exchanges

Target Audience

e-commerce customer support managerse-commerce business ownerscustomer service agentssocial media managers

Integrations

zendeskgorgiashelpscoutsalesforceshopifyre-amazekustomer

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check richpanel.com for current pricing.

FAQs

What is the Richpanel Double-Savings Offer?

Richpanel guarantees a 30% reduction in SaaS helpdesk costs and a 30% automation rate within the first 60 days. If these results are not delivered, customers receive a full refund, even on annual contracts. This offer aims to minimize risk for businesses switching platforms.

Does Richpanel offer a free plan?

Yes, Richpanel offers a free tier for its Self-Service Portal, supporting up to 1,000 orders per month. This allows businesses to enable self-service options on their website without initial cost, with pricing scaling based on usage beyond the free limit.

How does Richpanel integrate with existing helpdesks like Zendesk?

Richpanel can work on top of existing helpdesks like Zendesk. The chat widget on the website will be replaced by Richpanel, but agents can continue to use Zendesk to respond to inquiries. This allows for a phased transition or hybrid approach.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI E-commerce › Customer Retention

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