Score AI is a Customer Support & CX tool that automates quality assurance and training for customer experience teams. It uses AI agents to audit 100% of customer interactions and provide personalized agent coaching.
Score AI is an AI-powered platform designed to enhance customer experience (CX) teams by automating quality assurance (QA) and training processes. It leverages AI agents to audit 100% of customer conversations across various channels like calls, chats, and emails, identifying knowledge gaps, compliance issues, and process adherence. The tool provides personalized feedback and coaching for agents, helping to improve performance and reduce QA costs. Additionally, Score AI offers Voice of Customer analytics to track customer concerns and sentiments, and conversation intelligence to quickly review interactions. It integrates with existing CX tools and knowledge bases, ensuring audits align with internal policies and real-time data.
Best used for
Ideal for customer service managers and operations managers who need to automate quality assurance for all customer interactions, provide personalized coaching to agents, and gain deep insights into customer feedback. Especially valuable for scaling CX operations, reducing QA costs, and improving agent performance and customer satisfaction.
Common actions
automate quality assurance
train customer service agents
analyze customer feedback
monitor agent performance
improve CX operations
AI developmentAI qualityAI evaluationperformance metricsmodel benchmarkingmodel scoringMLOpsmachine learning
Capabilities
Key features
100% AI Quality Assurance
Personalized Agent Coaching
Voice of Customer Analytics
Conversation Intelligence
AI Roleplay Training
Custom Scorecards
Integrations with CX tools
Target Audience
product managerstartup foundercoach
Integrations
google-docsgoogle-sheets
Pricing & Plans
Paid · Usage-based · Enterprise
Not Disclosed
FAQs
How is Score AI's pricing structured?
Score AI offers pricing based on the monthly volume of customer interactions, starting at $0.08 per ticket. There's also a Starter plan at $600 per month for up to 5000 tickets, which includes all essential QA tools and features.
Can Score AI integrate with my existing customer service platforms?
Yes, Score AI is designed to integrate seamlessly with your current tech stack, including ticketing platforms, dialers, CCaaS solutions, CRMs, and even knowledge bases like Google Docs/Sheets, to analyze all customer conversations.
What kind of training does Score AI provide for CX agents?
Score AI offers proactive agent coaching with personalized feedback, daily AI summaries, and tracking of 1:1 sessions. It also includes AI Roleplay Training, allowing agents to practice real-world scenarios with AI customer personas to build confidence and skills.
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