SearchUnify

SearchUnify is a Customer Support & CX tool that delivers next-gen customer service with its AI Agent platform. It automates complex workflows, empowers teams, and unifies data to turn knowledge into action.

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At a glance

Pricing

Likely Not Free · Enterprise

Free tier

API

Yes

Skill level

Technical

About

What is SearchUnify?

SearchUnify is an enterprise agentic platform designed to revolutionize customer support through AI. It deploys autonomous AI agents that resolve issues, optimize support operations, and deliver measurable CX outcomes. The platform leverages unified data with SearchUnifyFRAG™ and allows users to choose optimal LLM models (BYOLLM) for tailored results. It ensures operational resilience with a robust multi-layered framework and fosters ethical autonomy with built-in governance and guardrails. SearchUnify offers prebuilt AI agents for various business functions including IT, Marketing, Customer Support, Sales, and Human Resources, focusing on faster resolutions, higher CSAT, and lower operational costs. Its Agentic AI Suite architecture enables end-to-end task execution, seamless data exchange, and dynamic negotiation via Model Context Protocols (MCPs) for contextual accuracy.

Best used for

Ideal for enterprises who need to automate customer support, unify disparate data sources, and enhance self-service experiences. Especially valuable for organizations looking to deploy autonomous AI agents for faster resolutions, higher customer satisfaction, and reduced operational costs across various business functions.

Common actions

automate customer support

unify data sources

enhance self-service

improve CSAT

optimize support operations

Capabilities

Key features

AI Agent Suite
BYOLLM integration
Data unification (SearchUnifyFRAG)
Model Context Protocols (MCPs)
Prebuilt AI agents
Workflow automation
Real-time analytics

Target Audience

product managermarketersales rep

Integrations

khorosmadcap-flaresalesforcesharepointslackzendeskservicenow

Pricing & Plans

Likely Not Free · Enterprise

Not publicly disclosed. Check searchunify.com for current pricing.

FAQs

What is SearchUnify's Agentic AI Suite?

The Agentic AI Suite is a core component that enables end-to-end task execution within enterprise business functions. Its purpose-built AI agents seamlessly exchange data, coordinate through distributed orchestration, and dynamically negotiate via MCP protocols to execute complex, multi-step tasks.

How does SearchUnify handle large language models (LLMs)?

SearchUnify supports a Bring Your Own LLM (BYOLLM) approach, allowing enterprises to integrate their preferred LLM models. This enriches the reasoning component of Agentic AI, enabling complex planning, natural language understanding, and contextual memory for coherent responses and autonomous decision-making.

What is SearchUnifyFRAG™ and how does it contribute to the platform?

SearchUnifyFRAG™ is a proprietary technology that unifies siloed content to enhance the short-term working memory of the AI agents. This, combined with the Insights Engine acting as long-term memory, allows agents to recall patterns, rules, and past interactions for informed, contextually relevant decisions.

Can SearchUnify integrate with existing enterprise systems?

Yes, SearchUnify offers an expansive network of in-house connectors to integrate with various enterprise systems like Salesforce, Zendesk, Slack, SharePoint, and Khoros. These integrations are facilitated by Model Context Protocols (MCPs) to ensure contextual accuracy and accelerate time-to-value for AI initiatives.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

Research & Education › AI Search Engines Productivity & Business › Workflow Automation

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