Supp is an AI-powered customer support platform that classifies incoming messages with 92% accuracy. It offers pay-per-use pricing with no monthly fees, making it ideal for small SaaS teams.
Supp is a comprehensive AI-powered customer support platform designed for SaaS companies, startups, and small teams. It manages the entire support lifecycle, from an embeddable chat widget for customer messages to AI classification of intent (315 intents, 92% accuracy, under 200ms). The system can auto-resolve simple issues or route complex queries to human agents. Agents can respond directly through the Supp dashboard, which features conversation management, analytics, team management with roles, priority scoring, and data export. Supp functions as a standalone support solution or integrates with existing tools like Zendesk and Intercom for AI-powered triage. It offers a pay-per-use pricing model at $0.20 per classification and $0.30 per resolution, with no monthly fees or per-seat charges. New users receive $5 in free credits upon signup.
Best used for
Ideal for small SaaS teams and startups who need to automate customer support, efficiently classify incoming messages, and reduce operational costs. Especially valuable for those seeking a pay-per-use model without monthly fees or extensive setup, integrating seamlessly with existing workflows.
Common actions
automate customer support
classify support tickets
manage customer conversations
reduce support costs
integrate support tools
customer communicationSaaSartificial intelligence
Capabilities
Key features
AI message classification
Embeddable chat widget
Auto-resolution
Agent dashboard
315 pre-trained intents
Integrations
Target Audience
customer support managerssaas foundersstartup teamssmall business owners
Integrations
slackgithublinearjiranotionzendeskintercomhubspot+ 5 more
Pricing & Plans
Usage-based · Starting at USD 0.20
$0.20/resolution. $5 in free credits. No seats or per-agent pricing.
FAQs
How much does Supp cost?
Supp charges $0.20 per message classification and $0.30 for resolutions with automated actions. Priority scoring is an additional $0.03. There are no monthly fees, seat charges, or minimum commitments. You receive $5 in free credits upon signup.
How accurate is Supp's AI classification?
Supp achieves 92% accuracy across 315 pre-trained support intents right out of the box. It does not require any training or knowledge base from your side. If the AI is not confident, it routes the message to a human agent.
How is Supp different from a traditional chatbot?
Unlike LLM-based chatbots that can hallucinate, Supp uses a purpose-built classification model to identify customer intent and route to the correct resolution. It doesn't generate text, ensuring faster, more accurate, and lower-cost interactions without hallucinations.
Does Supp require a knowledge base for setup?
No, Supp does not require a knowledge base. Its pre-trained classification model understands customer intent without needing your documentation. While you can configure auto-responses, the core classification works immediately upon signup.
What is the Screener feature?
The Screener is a lightweight widget designed to work with Intercom. It classifies incoming messages and auto-resolves simple queries before they reach your Intercom agent inbox, helping to reduce ticket volume and costs while retaining your existing Intercom setup.
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