Teneo AI

Teneo AI is a Customer Support & CX tool that builds autonomous AI agents for enterprise contact centers. It offers 100% output control and integrates with any system via API, ensuring validated responses and no LLM lock-in.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Teneo AI?

Teneo AI is an agentic AI platform designed for enterprise contact centers, enabling the creation of autonomous AI agents that reason, act, and resolve issues with high accuracy. It provides 100% output control, ensuring validated responses and eliminating hallucinations, and is not locked to any specific LLM vendor, offering flexibility in AI model usage. The platform supports swift development, with proof-of-concept in 10 days and real production in 60 days. Teneo AI integrates seamlessly with various systems like BSS, OSS, CRM, EHR, GDS, and CCaaS, including Genesys Cloud and Amazon Connect, through its public API or low-code nodes. It scales effortlessly to manage millions of interactions across voice, chat, and apps, delivering 24/7 service and improving customer satisfaction while reducing operational costs.

Best used for

Ideal for large enterprises and contact centers who need to automate Tier 1 support, scale voice AI to manage millions of interactions, and achieve agentless operations. Especially valuable for organizations requiring 100% output control and flexibility in LLM usage, while integrating with existing systems.

Common actions

automate customer service

scale contact center operations

build AI agents

improve customer satisfaction

reduce operational costs

Capabilities

Key features

100% output control
LLM-independent design
Omnichannel consistency
Voice AI automation
API integration
Low-code AI agent builder
Enterprise-grade security

Target Audience

enterprise contact center managerscustomer service directorsai solution architectsdevelopers

Integrations

genesys-cloudamazon-connect

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check teneo.ai for current pricing.

FAQs

How does Teneo AI ensure 100% output control and prevent hallucinations?

Teneo AI is designed to provide 100% output control by validating every response and ensuring that no direct LLM output ever touches a customer interaction. This approach guarantees that only controlled and verified responses reach customers, effectively preventing AI hallucinations.

Can Teneo AI integrate with existing contact center systems?

Yes, Teneo AI is built for extensive connectivity. It can connect to any system with an API, including BSS, OSS, CRM, EHR, GDS, and CCaaS platforms like Genesys Cloud and Amazon Connect, using its Public API or low-code nodes for seamless integration.

Is Teneo AI locked into a specific Large Language Model (LLM) vendor?

No, Teneo AI is LLM-independent by design. This means enterprises can use as much or as little LLM as they need, or none at all, without being locked into any single vendor. This flexibility ensures consistent behavior and control over AI agent responses.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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