TheyDo Journey AI

TheyDo Journey AI is a Customer Support & CX tool that unifies customer insights across the enterprise. It uses conversational AI, insight mining, and analysis to improve customer journeys and decision-making.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is TheyDo Journey AI?

TheyDo Journey AI is an AI Journey Management Platform designed to power experience intelligence across the enterprise. It brings together conversational AI, insight mining, and analysis into one system, built on a contextual AI model that understands customer journeys. The platform transforms raw signals into shared journey intelligence, enabling teams to make better decisions with confidence. Key features include the Mining Agent, which uncovers insights from feedback and enriches existing ones in real-time, and the Analyst Agent, which helps strengthen journeys and identify improvement opportunities by reasoning across qualitative and quantitative data. TheyDo AI is ISO 27001 and GDPR compliant, with SOC-2 Type 1 certification, ensuring data security and privacy.

Best used for

Ideal for product managers and CX professionals who need to unify customer insights, identify pain points in customer journeys, and make data-driven decisions. Especially valuable for enterprises seeking to scale insight-driven decisions without manual work and ensure data privacy.

Common actions

analyze customer journeys

mine customer insights

improve customer experience

optimize operational KPIs

reduce customer churn

summarizerCustomer Supportresearch

Capabilities

Key features

Conversational AI
Insight mining
Journey analysis
Real-time updates
Pattern detection
Actionable recommendations
Insight scoring

Target Audience

product managerscustomer experience professionalsmarketing managersbusiness analysts

Integrations

shopifyga4qualtricszendeskgorgias

Pricing & Plans

Freemium · Enterprise

Free Trial

FAQs

What is included in the 30-day free trial of TheyDo Journey AI?

The 30-day free trial includes access for 2 users, management of 5 journeys, 1 journey framework, and unlimited viewers. It also provides capped AI use for the Mining Agent and Analyst Agent, along with insight scoring and summarization features.

How does TheyDo Journey AI ensure data security and privacy?

TheyDo Journey AI is ISO 27001 and GDPR compliant, with SOC-2 Type 1 certification. It features role-based access controls and explicitly states that it does not sell or share user data with third parties, including AI providers like OpenAI or Anthropic.

Can TheyDo Journey AI integrate with existing customer data platforms?

Yes, TheyDo Journey AI supports integration with major claims, CRM, and contact center platforms. It also integrates with tools like Shopify, GA4, Qualtrics, Zendesk, and Gorgias to unify online and offline customer data.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Multilingual Support

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This tool also appears in

Data & Analytics › Business Intelligence

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