Tugi Tark

Tugi Tark is an AI Customer Support & CX tool that provides AI chatbots specifically for the iGaming industry. It offers real-time multilingual support and automates up to 80% of player tickets.

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At a glance

Pricing

Paid · Usage-based

Free tier

API

Yes

Skill level

Technical

About

What is Tugi Tark?

Tugi Tark is an AI customer support software built for iGaming operators, featuring AI agents trained on over 10 million real iGaming support tickets. It provides real-time multilingual support in 249+ languages, allowing players and agents to communicate in their native tongues. The platform includes an agent workplace for unified support, comprehensive dashboards for ROI tracking, and proactive support features to detect issues like failed deposits. Tugi Tark aims to reduce support costs by up to 50% by automating a significant portion of player inquiries, while also offering seamless human handoff for complex cases.

Best used for

Ideal for iGaming operators who need to automate player support, provide real-time multilingual assistance, and reduce operational costs. Especially valuable for sportsbooks and casinos looking to handle high volumes of support tickets efficiently and deliver a consistent player experience 24/7.

Common actions

automate customer support

reduce support costs

provide multilingual support

manage customer tickets

enhance player experience

Capabilities

Key features

iGaming-trained AI agents
Real-time multilingual support
Unified agent workplace
Comprehensive dashboards
Proactive support
Customizable AI agents
Seamless human handoff

Target Audience

igaming operatorscustomer support managerscasino managers

Integrations

jiratelegramslackmicrosoft-teamswhatsapp

Pricing & Plans

Paid · Usage-based

€99 per user/month, billed annually. Check tugitark.com for current pricing.

FAQs

How is Tugi Tark's AI agent specific to iGaming?

Tugi Tark's AI agent is exclusively built for iGaming, trained on over 10 million real casino and sportsbook player support interactions. This enables it to understand iGaming-specific terminology, bonus logic, payments, KYC flows, and responsible gaming rules, unlike generic AI tools.

Can I train the AI agent with my own knowledge base?

Yes, you can upload internal documents such as bonus rules, payment policies, KYC procedures, responsible gaming policies, and brand tone guidelines. The AI agent uses this knowledge, along with live player data, to deliver accurate and compliant responses aligned with your brand.

How does Tugi Tark reduce support costs?

Tugi Tark automates high-volume, repetitive queries like bonus eligibility, deposit limits, and withdrawal status, handling them autonomously 24/7. This reduces cost per contact by up to 89% and frees human agents for more complex, high-value interactions, leading to up to 50% lower support costs.

What is the pricing structure for Tugi Tark?

Tugi Tark has a TUGI License priced at €99 per user/month, billed annually. Additionally, there are AI service fees which are task-based and billed quarterly, for services like ticket categorization and answering policy questions.

How many languages does Tugi Tark support?

Tugi Tark supports 249 languages with real-time translation. It detects the player's language and responds instantly, allowing players to switch languages mid-conversation without losing context, and enabling human agents to communicate in their preferred language.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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