Twig is a Customer Support & CX tool that deploys autonomous AI agents to resolve customer support tickets. It integrates with over 30 tools like Zendesk and Salesforce, aiming to resolve 80% of tickets without human intervention.
Twig is an AI-powered customer support platform that deploys autonomous AI agents to handle and resolve a significant portion of customer support tickets. It integrates seamlessly with over 30 popular tools, including Zendesk, Salesforce, and Intercom, allowing for quick setup in under 30 minutes. The platform trains on your existing documentation, tickets, and standard operating procedures to provide accurate and hallucination-free responses. Twig can operate fully autonomously, resolving common issues like billing disputes and refund requests, or work as a copilot alongside human agents. It aims to reduce first-response times to under 30 seconds, lower support costs by up to 40%, and decrease ticket volume by 70%, enabling support teams to focus on more complex issues.
Best used for
Ideal for support teams and CX leaders who need to automate routine customer support tasks, reduce first-response times, and lower operational costs. Especially valuable for businesses looking to handle high volumes of tickets, provide 24/7 support, and free up human agents for complex issues.
customer support managerscustomer service agentsoperations managersstartup founders
Integrations
zendesksalesforceintercomhelpscoutconfluencejira
Pricing & Plans
Freemium · Paid · Usage-based · Enterprise
Not publicly disclosed. Check twig.so for current pricing.
FAQs
What is the pricing model for Twig?
Twig offers a freemium model with a free plan that includes 100 AI answers per month. Paid plans start at $5 per resolved ticket, with volume-based discounts for Growth and Enterprise tiers. Enterprise plans typically start at $3,000/month.
How quickly can Twig be set up and integrated?
Twig is designed for rapid deployment, claiming to be up and running in under 30 minutes. It integrates with over 30 existing tools like Zendesk and Salesforce, allowing it to quickly ingest your data and begin resolving tickets.
What kind of support tickets can Twig's AI agents resolve?
Twig's AI agents can resolve a variety of L1 support tickets, including billing inquiries, refund requests, technical questions, and general customer queries. It can also qualify leads and take actions, aiming to resolve 80% of tickets autonomously.
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