Typewise

Typewise is a Customer Support & CX tool that provides an AI customer service platform. It helps businesses launch AI agents in minutes, reducing handling time by 50% and improving customer satisfaction.

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At a glance

Pricing

Usage-based · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Typewise?

Typewise is an enterprise-grade AI customer service platform designed to significantly cut handling time and boost customer satisfaction. It enables businesses to deploy AI agents in as little as 15 minutes, with human oversight for scaling. The platform features multi-agent orchestration, allowing AI to manage support, sales, and commerce workflows across various systems like CRM, ERP, and billing. Typewise supports omnichannel communication, including email, web chat, WhatsApp, and social media. It offers natural language instructions for workflow definition, hybrid intelligence for controlled automation, and automated evaluations for safe scaling. The platform also includes a Knowledge & Actions Hub for grounding AI on existing sources and taking actions across integrated tools, alongside an Insights Hub for tracking performance metrics like resolution rates and customer satisfaction.

Best used for

Ideal for enterprises and businesses who need to automate customer support, streamline sales workflows, and manage commerce inquiries. Especially valuable for organizations looking to reduce average handling time, improve customer satisfaction, and scale their customer service operations efficiently.

Common actions

automate customer service

reduce handling time

improve customer satisfaction

manage support workflows

integrate customer systems

Capabilities

Key features

Multi-agent orchestration
Natural language instructions
Hybrid intelligence & approvals
Automated evaluations & policies
Omnichannel support
Knowledge & actions hub
Insights hub

Target Audience

professionalmanagerexecutive

Integrations

zendesksalesforcefreshdeskintercommicrosoft-dynamicssaporacleservicenow+ 8 more

Pricing & Plans

Usage-based · Enterprise

Not publicly disclosed. Check https://www.typewise.app for current pricing.

FAQs

How quickly can my team go live with Typewise?

Most teams can go live within 1-2 days. This involves connecting your inbox or CRM, ingesting core knowledge sources, defining hand-off criteria, and starting with a small pilot queue before expanding the rollout.

What kind of ROI can enterprise companies expect from Typewise?

Most enterprise customers report a 5x–10x ROI in the first year due to automated resolution and higher CSAT/NPS. Using just the AI Assistant, companies typically see 3x–4x ROI from reduced Average Handling Time (AHT).

Does Typewise support legacy systems for customer experience automation?

Yes, Typewise can work with legacy systems. You can use manual actions for steps that cannot be automated, where the AI hands off that specific step and then takes the ticket back. This helps build business cases for future system upgrades.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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