VEngageai

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vEngageai is a Customer Support & CX tool that provides an AI voice assistant for healthcare. It automates patient communication, appointment booking, and follow-ups 24/7, specifically designed for radiology.

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At a glance

Pricing

Likely Not Free

Free tier

API

—

Skill level

Mixed

About

What is vEngageai?

vEngageai offers Olivia AI, an AI voice assistant purpose-built for radiology front offices to automate patient communication. It handles scheduling across various modalities like Ultrasound, X-ray, MRI, CT Scan, OPG, and BMD, ensuring accurate protocols and safety checks. The platform streamlines e-referrals, manages bookings, and optimizes schedules, reducing no-shows and improving resource utilization. Olivia AI supports multi-center deployments, parallel call handling, and integrates seamlessly with RIS for slot reservations. It also simplifies bulk billing and allows for direct referral form uploads, enhancing patient engagement and operational efficiency for healthcare providers.

Best used for

Ideal for healthcare providers, especially in radiology, who need to automate patient communication, streamline appointment scheduling across various modalities, and efficiently manage e-referrals. Especially valuable for reducing administrative burden, improving patient engagement, and optimizing operational efficiency 24/7.

Common actions

automate patient communication

streamline appointment scheduling

manage e-referrals

reduce no-shows

Capabilities

Key features

AI voice/chat assistant
Multi-modality scheduling
Scan-specific workflows
Patient safety checks
RIS integration
E-referral processing
Automated SMS reminders

Target Audience

doctornurse

Integrations

ris

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check vengage.ai for current pricing.

FAQs

Which healthcare modalities does Olivia AI support for scheduling?

Olivia AI is designed to manage scheduling across multiple radiology modalities including Ultrasound, X-ray, MRI, CT Scan, OPG, and BMD. It ensures that the right equipment and expertise are matched to each specific scan type.

How does vEngageai handle patient safety during the booking process?

The platform incorporates built-in safety checks to verify crucial patient information such as allergies, implants, and contraindications before confirming any scans. This ensures patient safety and adherence to medical protocols.

Can Olivia AI integrate with existing Radiology Information Systems (RIS)?

Yes, Olivia AI offers seamless integration with RIS. This allows for automatic reservation of slots and ensures data consistency across all systems, streamlining the entire patient management workflow.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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This tool also appears in

Wellness & Lifestyle › Clinical & Healthcare Pro AI Agents & Automation › Scheduling & Task Agents

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