Wasapi

Wasapi is a Customer Support & CX tool that centralizes WhatsApp communication for customer service and sales teams. It offers multi-agent support, AI chatbots, and mass messaging campaigns.

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At a glance

Pricing

Paid

Free tier

API

Yes

Skill level

Non-technical

About

What is Wasapi?

Wasapi is a comprehensive platform designed to centralize and optimize customer service and sales operations on WhatsApp. It enables teams to manage multiple WhatsApp lines and agents from a single interface, ensuring no customer query goes unanswered. Key features include an intelligent chat system for organized conversations, real-time supervision, and automated chat distribution. The platform also integrates AI chatbots for instant 24/7 responses, lead filtering, and training with company information, freeing human agents for high-value interactions. Wasapi supports sales funnels, mass messaging campaigns via the official WhatsApp API, and robust integrations with over 2,500 apps via Make, webhooks, and its own API. It's built on the official WhatsApp API, ensuring security and scalability for businesses looking to transform their WhatsApp communication.

Best used for

Ideal for sales reps and customer service teams who need to centralize WhatsApp communications, automate responses, and scale their operations. Especially valuable for businesses with high volumes of customer inquiries or those running marketing campaigns on WhatsApp, ensuring efficient lead management and customer satisfaction.

Common actions

manage customer interactions

automate customer support

send mass messages

track sales leads

integrate business systems

Capabilities

Key features

Multi-agent chat system
Multi-line WhatsApp management
AI chatbots
Sales funnels
Mass messaging campaigns
API integrations
Real-time supervision

Target Audience

sales repcustomer service team

Integrations

make

Pricing & Plans

Paid

Not publicly disclosed. Check wasapi.io for current pricing.

FAQs

Does Wasapi use the official WhatsApp API?

Yes, Wasapi exclusively uses the official WhatsApp API. This ensures compliance with Meta's policies, provides stability, and eliminates the risk of account blocks, allowing businesses to send high volumes of messages securely and reliably.

What kind of businesses benefit most from Wasapi?

Wasapi is most successful with e-commerce, online services, education, digital marketing, and call centers. It's designed for any business that heavily relies on WhatsApp as a primary communication channel and has a team of at least 3 or more agents.

Can I create chatbots without programming knowledge?

Yes, Wasapi allows users to build conversational flows with buttons, lists, conditionals, and variables visually, without needing to write any code. This makes it easy to set up powerful chatbots for immediate responses and lead filtering.

How many agents and lines can I connect to Wasapi?

The number of agents and lines depends on your chosen plan. Plans start from 5 agents and 5 lines in the basic package, extending up to 30 agents and 30 lines for enterprise solutions. You can easily expand these limits as your business grows.

Does Wasapi integrate with other business systems like CRMs?

Absolutely. Wasapi offers robust integration capabilities through its API, webhooks, and connectivity with over 2,500 applications via Make. This allows you to synchronize your WhatsApp communications with existing CRMs, e-commerce platforms, and other business tools.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

Marketing & Growth › Sales Outreach Productivity & Business › Team Collaboration

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