Shypd.aiThe largest open index of AI toolsAfiniti is a Customer Support & CX tool that uses AI to optimize contact center interactions. It focuses on outcome orchestration, behavioral pairing, and intelligent automation to deliver measurable business impact.
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Afiniti is an AI-native company specializing in outcome orchestration for contact centers, aiming to bring simplicity, transparency, and measurable results to complex operations. For 20 years, Afiniti has helped enterprises improve internal efficiency, operational effectiveness, and business outcomes by learning from millions of real-world interactions. Its patented optimization technology makes smarter decisions across routing, agent pairings, and AI agents, driving over $2.5 billion in verified incremental value. Key offerings include Afiniti Pairing for real-time customer-agent matching, Afiniti Agents for automating customer interactions with human-like empathy, Afiniti Orchestrator for dynamic routing rule management, and Afiniti Intelligence for unified data analysis and decision-making.
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Not publicly disclosed. Check afiniti.com for current pricing.
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