ASAPP

ASAPP is a Customer Support & CX tool that provides AI agents for enterprise contact centers. It delivers an agentic customer experience platform to automate interactions and enhance agent performance.

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At a glance

Pricing

Enterprise

Free tier

API

Yes

Skill level

Technical

About

What is ASAPP?

ASAPP is an AI-native agentic enterprise platform designed to automate customer interactions and enhance agent performance within large contact centers. It offers a Customer Experience Platform (CXP) that unites tools, data, and teams to deliver personalized resolutions instantly. Key features include GenerativeAgent® for autonomous AI agents, Human-in-the-Loop (HILA™) workflows for human + AI collaboration, and Interaction Intelligence for a single system of record. ASAPP integrates with existing CRM, CCaaS, and other core systems, focusing on safety, security, and transparency with built-in controls for testing and governance. It aims to lower service costs and improve customer satisfaction for enterprises.

Best used for

Ideal for large enterprises with extensive contact centers who need to automate customer interactions, improve agent efficiency, and scale customer engagement. Especially valuable for companies looking to combine agent-assist AI with autonomous AI agents for omnichannel support across voice, chat, and SMS.

Common actions

automate customer service

enhance agent performance

manage contact center

scale customer support

integrate CX systems

Capabilities

Key features

AI agents
Automate interactions
Human-in-the-Loop workflow
Interaction intelligence
Integrate systems
Voice support
Enterprise security

Target Audience

contact center managerscustomer service directorsenterprise it leaderscxo

Integrations

Not yet documented

Pricing & Plans

Enterprise

Not publicly disclosed. Check asapp.com for current pricing.

FAQs

What is agentic enterprise AI and how does ASAPP utilize it?

Agentic enterprise AI refers to AI systems that can autonomously perform tasks and assist human agents in complex workflows. ASAPP leverages this by providing AI agents that can act on behalf of an enterprise, automating customer interactions and enhancing human agent productivity in customer service operations.

Which types of enterprises benefit most from implementing ASAPP?

Enterprises with large contact centers, customer experience teams, or complex workflow automation needs benefit most from ASAPP. It is particularly effective for companies aiming to combine agent-assist AI with autonomous AI agents for scalable customer engagement across various channels.

What channels does ASAPP's platform support for customer interactions?

ASAPP supports multiple customer interaction channels, including voice, chat, and SMS. This enables comprehensive omnichannel automation for enterprise contact centers, ensuring consistent and efficient customer service across different communication methods.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI AI Agents & Automation › RPA AI Agents & Automation › Workflow Agents Productivity & Business › Workflow Automation

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