LangCall

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LangCall is a Customer Support & CX tool that uses AI agents to make and answer phone calls. It navigates phone menus, waits in queues, and filters out unwanted calls, connecting users only when a human representative is available.

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At a glance

Pricing

Freemium · Paid · Usage-based

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is LangCall?

LangCall is an AI-powered call assistant designed to automate and streamline phone communications for businesses and individuals. It allows AI agents to handle repetitive and mundane phone calls, navigate complex phone menus, and wait in queues, connecting users only when a human representative answers. The tool also assists in answering inbound calls, filtering out marketing and scam calls, providing after-hours support, and responding to frequently asked questions. LangCall offers natural-sounding, human-like AI voices with sub-second latency, ensuring a smooth and interruptible conversation experience. Users can customize their AI assistant, monitor calls in real-time, and receive AI-generated summaries of conversations, significantly improving efficiency and customer interaction.

Best used for

Ideal for small business owners and sales reps who need to automate outbound calls, efficiently screen inbound calls, and provide 24/7 customer support. Especially valuable for reducing hold times and ensuring only relevant calls reach human representatives, freeing up staff for more strategic tasks.

Common actions

automate phone calls

screen inbound calls

handle customer inquiries

navigate phone menus

generate sales leads

Capabilities

Key features

AI outbound calls
AI inbound calls
Phone menu navigation
Filter scam calls
Lead generation
24/7 frontline inquiries
Real-time call monitoring

Target Audience

small business ownersales repstartup founder

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid · Usage-based

Not publicly disclosed. Check langcall.com for current pricing.

FAQs

What is the difference between Transfer-to-Me Calls and Fully Automated AI Calls?

For Transfer-to-Me Calls, AI agents navigate menus and wait in queues, connecting you to a human representative once they begin speaking. Fully Automated AI Calls let the AI handle the entire conversation, from asking questions to conveying intentions, providing a summary afterwards.

Can I customize the AI assistant for inbound calls?

Yes, you can fully customize your AI assistant. You can name your assistant to match your brand, choose a preferred voice, and use plain English to program it to ask questions, handle FAQs, and provide after-hours support.

What is the latency like during an AI call?

LangCall offers sub-second latency, providing a near-real-time interaction experience. The calls are also interruptible, meaning you can interject and take control of the conversation at any time if needed.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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