Locuta

Visit Tool

Locuta is a Customer Support & CX tool that automates conversational customer experiences using AI-powered callbots. It helps businesses handle high call volumes and optimize customer interactions 24/7.

Claim this tool

No Views Yet

At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Locuta?

Locuta offers a bespoke callbot solution designed to automate conversational customer experiences at scale, allowing human telecounselors to focus on higher-value tasks. This French-made, proprietary technology ensures data sovereignty by storing all information exclusively in France. The callbot can handle repetitive calls, provide 24/7 accessibility, and personalize customer interactions. Locuta's callbots are multilingual, supporting over 104 languages, and use machine learning for dialogue management, enabling more natural, non-linear conversations compared to script-based systems. Beyond callbots, Locuta also provides custom chatbot and supervisor solutions, along with a diagnostic tool to assess automation potential from existing audio recordings.

Best used for

Ideal for businesses and customer service managers who need to automate routine customer inquiries, provide 24/7 support, and free up human agents for complex tasks. Especially valuable for companies seeking to reduce operational costs and enhance customer satisfaction through personalized, multilingual interactions.

Common actions

automate customer support

handle call volume

improve customer experience

reduce operational costs

diagnose call center efficiency

Capabilities

Key features

Custom callbot development
24/7 customer accessibility
Multilingual support (104 languages)
Machine learning dialogue management
CRM/telephony integration
Automated call center diagnostic
Data sovereignty (France)

Target Audience

marketerstartup foundersmall business owner

Integrations

crmtelephony-system

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check locuta.co for current pricing.

FAQs

What makes Locuta's callbot solution unique compared to competitors?

Locuta's callbots use machine learning for dialogue management, allowing for more natural, non-linear conversations unlike script-based systems. Additionally, it's a 100% French and proprietary solution, ensuring data sovereignty with all data stored in France.

How many languages do Locuta's callbots support?

Locuta's callbots are polyglot and can process requests in 104 different languages. This includes commonly used languages such as French, English, Spanish, Portuguese, and German, catering to international clientele.

Can Locuta integrate with existing CRM and telephony systems?

Yes, Locuta is designed for seamless integration. Its connectors allow for easy integration of callbots with your existing tools, including CRM systems and telephony infrastructure, to streamline operations.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce