RingCentral

RingCentral is a Customer Support & CX tool that powers business communications with Agentic Voice AI. It offers AI Receptionist, Virtual Assistant, and Conversation Expert to enhance customer interactions.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is RingCentral?

RingCentral is a global leader in AI-powered cloud business communications, providing an integrated platform for business phone, SMS, contact center, and video collaboration. The platform leverages Agentic Voice AI with features like AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE) to streamline and enhance customer interactions across various communication channels. It offers solutions for unified communications, integrating text messaging, video calling, audio conferencing, telephony, and project management into a single cloud-based system. RingCentral also boasts over 330 integrations with leading business platforms and provides robust APIs for extensive customization and workflow automation, ensuring 99.999% reliability for its phone services.

Best used for

Ideal for businesses and educational institutions who need to automate customer interactions, manage internal and external communications, and integrate diverse communication channels. Especially valuable for organizations looking to consolidate their communication infrastructure into a reliable, AI-powered cloud platform.

Common actions

automate customer support

manage business calls

integrate communication tools

enhance customer experience

streamline team collaboration

Capabilities

Key features

AI Receptionist (AIR)
AI Virtual Assistant (AVA)
AI Conversation Expert (ACE)
Unified communications platform
330+ app integrations
Powerful APIs
99.999% reliability

Target Audience

small to medium-sized businessescustomer service managersit administratorsenterprise organizations

Integrations

microsoft-teamssalesforcehubspotzendeskservicenow

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check ringcentral.com for current pricing.

FAQs

Is RingEX free to use and how long is the free trial?

Yes, a 14-day free trial is available for new subscribers, supporting up to 20 phone lines. It includes RingCentral desktop phones (up to 2 devices) and the RingCentral app, compatible with Windows, MacOS, Android, and iOS. The trial offers the full suite of RingEX features, excluding SMS.

What apps does RingCentral integrate with?

RingCentral integrates with over 330 applications across 200+ companies and leading business platforms like Salesforce, Hubspot, Zendesk, and ServiceNow. It also provides a suite of powerful APIs for voice, SMS/MMS, team messaging, video, fax, and data management, allowing for extensive customization.

Does RingCentral offer special pricing for education customers?

Yes, RingCentral offers Education Essentials™ and Education Standard™ designed for hybrid or virtual classrooms, districts, and campuses. These solutions help students, educators, and administrators connect via message, phone, and video through a single application, with varying features for different needs.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Productivity & Business › Meetings & Communication Productivity & Business › Team Collaboration AI Agents & Automation › Voice Agents

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