Voiceweb

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Voiceweb is a Customer Support & CX tool that provides conversational AI solutions for contact centers. It offers AI virtual assistants, speech recognition, and voice biometrics to enhance customer and agent experiences.

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At a glance

Pricing

Enterprise · Custom

Free tier

API

Yes

Skill level

Mixed

About

What is voiceweb?

Voiceweb, utilizing its enelai™ platform, offers advanced conversational and generative AI solutions designed to support customers, employees, and contact center agents. The platform leverages artificial intelligence, Machine Learning, and Natural Language Understanding (NLU) to automate customer service tasks, answer questions, and suggest optimal responses to agents. Key offerings include AI Virtual Assistants (chatbots) for high self-service rates, Conversational IVR for efficient call routing, Agent Assist with Generative AI for real-time support, and Voice Biometrics for secure authentication. Voiceweb also provides AI Speech Recognition for transcription and analytics, and emphasizes personal data protection and privacy. Their no-code Enelai™ Studio allows for easy design of complex conversational AI scenarios, with pre-built integrations for enterprise software.

Best used for

Ideal for enterprises who need to automate customer service tasks, provide real-time assistance to contact center agents, and secure user authentication. Especially valuable for businesses looking to achieve high self-service rates and improve customer satisfaction through conversational and generative AI.

Common actions

automate customer service

enhance agent support

improve self-service

secure authentication

transcribe audio

Capabilities

Key features

AI Virtual Assistants
Conversational IVR
Agent Assist
Voice Biometrics
Speech Recognition
Generative AI

Target Audience

contact center managerscustomer service directorsit managersbusiness owners

Integrations

Not yet documented

Pricing & Plans

Enterprise · Custom

Not publicly disclosed. Check voiceweb.eu for current pricing.

FAQs

What kind of self-service rates can be achieved with Voiceweb's AI Virtual Assistants?

Voiceweb's AI Virtual Assistants (chatbots) are designed to achieve high self-service rates, typically ranging from 88% to 95%. This helps businesses automate frequent customer inquiries and tasks, reducing the load on human agents and improving operational efficiency.

How does Voiceweb ensure data protection and privacy with its Generative AI solutions?

Voiceweb places a strong emphasis on personal data protection (PII) and data privacy within its Generative AI solutions. Their products meet stringent information security, compliance, and payment standards like PCI/DSS and GDPR, having been approved by regulators for use in banks and mobile operators.

Can Voiceweb's platform integrate with existing enterprise software?

Yes, the enelai™ platform is designed for easy integration. It provides pre-built integrations with popular enterprise software and features a versatile architecture that allows for almost plug-and-play integration with pre-existing software applications within an Enterprise Contact Center.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Coding & Development › No-Code / Low-Code AI Agents & Automation › Voice Agents

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