Customer Support & CX

Runbear is an AI agent designed for operations, customer success, and RevOps teams to automate their Slack inbox. It integrates with over 2,000 tools, including Notion, Linear, HubSpot, and Google Drive, to pull answers and context directly into Slack conversations. The tool doesn't just answer questions; it can also create Jira tickets, update CRMs, draft documents in Notion, and @mention the right person for escalation. Runbear learns from team interactions and existing documentation, building understanding over time without requiring code or extensive setup. It aims to reduce the need for manual searching and context-switching, allowing teams to stay within Slack for critical tasks and information retrieval.

ShopGuru AI is an online shopping assistant designed to simplify product research. This AI-powered tool allows users to describe any product they are looking for, and it will then research, compare, and rank the best options available across multiple major retailers, including Amazon, Best Buy, Walmart, and Target. The AI analyzes reviews, specifications, and pricing to provide a comprehensive ranking based on relevance, value, and overall quality. Users benefit from transparent scoring, which details why each product ranks as it does, including match scores, value ratings, and detailed reasoning, saving hours of manual product research.

IntouchCX is a global BPO leader specializing in customer support and experience management. The platform delivers AI-enhanced, data-driven, and brand-specific approaches to scale and optimize customer interactions. Key services include Digital CX, offering seamless, AI-powered support across multiple channels like chat, voice, social, SMS, and email, utilizing tools such as Catapult, Vision, Sidd Spark, and Laivly. It also provides Back Office solutions for efficiency and revenue through intelligent automation in transaction processing and revenue cycle management. IntouchCX offers Trust & Safety services with 18+ years of expertise, combining AI and human moderation for content moderation, fraud detection, and misinformation prevention. Additionally, its AI Services provide full-lifecycle support, including data annotation, HITL training, compliance, and red teaming, to build smarter and safer AI systems. The company also offers Advisory & Transformation services, helping brands with AI-powered training, automated QA analytics, and process optimization.

Increso specializes in enhancing customer experience through the strategic application of Agentic AI. The platform helps businesses optimize their customer service by enabling collaboration between AI agents and human agents, ensuring both efficiency and empathy. Increso provides tailored solutions like AI Readiness Mapping, Intelligent Front Door, and Human + AI Operations to meet diverse business needs. Their proprietary platform, Inxide, combined with consulting services and a contact center, aims to revolutionize the customer journey. They offer 24/7 AI Agent availability, orchestrating workflows, integrating systems, and personalizing interactions to improve customer satisfaction and loyalty.

Kodif is an AI customer service automation platform designed to elevate customer support by resolving tickets faster and empowering smarter support. It enables businesses to create and manage customer interactions using natural language, automating support, converting conversations into revenue, and generating actionable insights. Kodif is built for complexity, offering an Agentic CX platform that continuously optimizes operations. It integrates with hundreds of customer service platforms, ensuring seamless inquiry handling across web, email, mobile, text, or chat. The platform is customizable by non-technical personnel, alleviating the need for spare engineering resources. Kodif serves various verticals including Home & Appliances, Fashion & Apparel, Health & Supplements, and Beauty & Skincare, with a focus on e-commerce and subscription brands.

Teleforce offers a comprehensive revenue operating system designed to empower businesses by integrating essential communication and operational tools. This platform combines cloud telephony, CRM functionalities, AI automation, verification services, and marketing tools into a single, unified solution. It aims to streamline communication, enhance sales processes, and ensure secure business scaling. By centralizing these critical functions, Teleforce helps organizations manage customer interactions more effectively, automate routine tasks, and gain insights to drive revenue growth and operational efficiency.

Chattier empowers businesses to elevate their customer support with personalized, multilingual AI assistants. Users can create and deploy chatbots, voice bots, and avatar assistants that provide instant answers and guided interactions 24/7. The platform supports 13 languages, enabling global reach, and offers flexible UI options to customize the assistant's look and feel. Chattier allows for easy integration onto any website and provides tools to monitor interactions seamlessly. It leverages user data and knowledge bases to deliver accurate, context-aware experiences, making it ideal for enhancing customer satisfaction and operational efficiency.

Voiply offers a comprehensive VoIP phone service for both residential and business customers, emphasizing affordability and a rich feature set. Beyond traditional calling, it includes visual voicemail, which converts audio messages into text and delivers them to your email, allowing for quick review without listening. Key features also include an AI Assistant for 24/7 customer support, CRM integrations to centralize business tools, HD Voice for crystal-clear communication, and robust spam call blocking. Voiply supports mobile and desktop apps, enabling users to manage calls and faxes on the go. The service also provides enhanced E911, unlimited calling within the US and Canada, and easy number porting, making it a versatile and cost-effective alternative to traditional landlines.

Callify.ai is an AI-powered recruitment automation platform designed to significantly cut down hiring costs and improve efficiency. It automates every phone interaction from sourcing to joining, integrating phone reach-outs, WhatsApp messages, and emails in a synchronized manner. The platform allows candidates to respond to recruiter questions, which are then converted to text and matched against ideal hiring criteria, enabling recruiters to screen hundreds of candidates without manual phone calls. Callify.ai aims to enhance metrics such as lead-to-hire conversion, hiring velocity, and quality of hires, while reducing recruiter operational time and cost per hire. It is built with privacy-by-design, ISO 27001 and ISO 27701 compliant, and certified under NYC-144 law for bias-free automated decision systems.

CNTXT AI provides comprehensive AI solutions and data services tailored for enterprises and governments, specializing in transforming raw data into AI-ready assets. Their offerings include data services for organizing, labeling, and preparing data, ensuring full in-region compliance and validation by Arabic-native experts. They also design and deliver custom AI systems, from rapid pilots to enterprise-wide deployments, optimized for measurable ROI. The AI Product Lab develops domain-specific models and AI-first applications, including Munsit, an accurate Arabic Speech-to-Text model, and TestAI, an AI validation platform. CNTXT AI emphasizes Arabic-first AI excellence, end-to-end AI readiness, and sovereign-hosted solutions, ensuring data security and compliance with local frameworks.

ConverseNow.AI offers advanced voice AI solutions specifically designed for the restaurant industry, enabling businesses to automate order taking and enhance customer interactions. The platform is highly customizable, allowing restaurants to configure the AI's tone, persona, upsell logic, and localization to match their unique brand and operational needs. It handles over 2,000,000 conversations and repurposes 83,000+ labor hours monthly. Key features include flexible usage, AI insights, coupon/discount integration, and multilingual voice support, ensuring a seamless experience for diverse customer bases. ConverseNow.AI aims to reduce staffing pressure, provide 24/7 service with live support, and continuously evolve its AI through dedicated engineering and customer input.

KI Netzwerk Dresden, initiated by digitalwert and ostec in 2023, is a dynamic community dedicated to advancing Artificial Intelligence. It brings together AI enthusiasts, developers, and practitioners to facilitate the exchange of knowledge and experiences. The network organizes regular meetings, AI Hacking Sessions, and interdisciplinary dialogues, providing a platform for innovation and networking. It welcomes individuals at all skill levels, from beginners to experienced professionals, encouraging active participation in discussions, workshops, and collaborative AI projects. The goal is to collectively shape the future of AI.

Akira is an AI-powered guest experience platform designed for multi-unit brands to efficiently collect, analyze, and act on customer feedback. It helps businesses capture silent feedback through various touchpoints like QR codes, email, and kiosks, turning potential detractors into loyal promoters. The platform provides real-time alerts for negative experiences, enabling immediate recovery. Key features include AI-powered sentiment analysis, automated review response generation, and streamlined Google Business listing management. Akira helps operators gain insights into NPS trends and performance across locations, allowing them to address issues proactively and make data-driven decisions to enhance guest satisfaction and drive sales.

BnBuddy provides AI-powered tools designed to put vacation rental hosting on autopilot. Its core features include an AI Guest Assistant that handles guest communications 24/7, answering questions about check-in, WiFi, and local recommendations in both English and Spanish. The platform also offers a Digital Guidebook, replacing traditional binders with a mobile-friendly portal accessible via QR code or link, where guests can find property details and interact with the AI. For hosts looking to maximize revenue, BnBuddy enables the creation of professional property showcase pages with live availability calendars, facilitating direct bookings and reducing reliance on platforms like Airbnb. Additionally, BnBuddy offers co-hosting and full property management services in select cities for a truly hands-off approach.

Learnewable is an AI-powered community engagement platform specifically designed for renewable energy and infrastructure developers. This tool automates the crucial process of collecting and analyzing stakeholder data, providing developers with valuable insights into community sentiment. By leveraging AI, Learnewable enables users to efficiently track public opinion and mobilize support for their projects. It streamlines communication and data management, helping developers navigate complex community relations and ensure project success by fostering positive engagement and understanding local perspectives.

DocTak.net is a dedicated professional network designed exclusively for verified medical professionals. The platform facilitates secure collaboration, knowledge sharing, and career advancement within the healthcare community. Key features include a comprehensive doctor profile to showcase credentials, a resource library for organizing medical guidelines, and a robust jobs and referrals section for discovering career opportunities. Users can engage in discussions, access medical insights, and utilize AI-powered tools for drug searches, differential diagnoses, and medical image analysis. DocTak.net aims to be a central hub for doctors to connect, learn, and grow their practice and career, ensuring a privacy-first and HIPAA-compliant environment.

[24]7.ai is a leading provider of personalized, accurate, and effective customer experience management services, solutions, and platforms. Their flagship product, [24]7 Engagement Cloud, is an AI-powered omnichannel CX platform designed to excel at every stage of the customer journey. This platform helps businesses acquire new customers, nurture existing ones, and drive long-term retention through features like Campaign Management, Conversation Automation, Agent Experience, Conversational Intelligence, and Generative AI. Beyond the platform, [24]7.ai also offers CX services including AI-Powered CX Operations, Digital Transformation, and Analytics, combining predictive analytics and intelligent automation to cultivate loyalty and deliver measurable business impact.

Proofig AI is an advanced AI-powered platform designed to ensure image integrity in scientific publications. It offers high-precision detection of image manipulation, duplication, and plagiarism, as well as identification of AI-generated images. The tool helps researchers, publishers, and institutions safeguard research credibility by preventing issues like cloning, editing, splicing, and reuse of images. Proofig AI also includes a self-plagiarism control feature, allowing researchers to compare their work against a personalized repository. Trusted by leading institutions and journals, it accelerates workflows, minimizes errors, and helps prevent costly retractions, providing a secure and confidential screening process.

Codibot.com is a premium domain name currently available for purchase through Atom. This 7-letter domain combines "Codi" (coding) and "bot" (robotics), making it highly suitable for businesses and startups focused on artificial intelligence, automation, and general technology. The domain is verified for seller ownership and offers secure transactions with Atom holding payment until transfer completion. Buyers can choose to pay in full or via installments, with immediate domain usage after the first payment. Atom guarantees fast domain transfers, often within hours, and provides purchase protection with a 100% refund if the domain cannot be transferred. The name evokes futuristic advancements and cutting-edge solutions, appealing to tech-savvy audiences.

Inicio AI offers an AI-powered affordability assessment solution, designed to streamline the income and expenditure process for businesses and their customers. It utilizes a specialist-trained virtual agent, Budgie, to conduct detailed assessments 24/7, understanding natural language and recognizing vulnerability. Inicio AI is unique as the only FCA regulated business using AI for consumer affordability data, ensuring high regulatory standards. The platform boasts completion rates over 85% and can reduce agent time by more than 50%, providing significant cost savings and improved efficiency. Completed assessments can be securely shared with other businesses with customer consent, eliminating repetition and friction.

Kovai.co provides a comprehensive suite of enterprise software products designed to streamline operations and enhance productivity for businesses globally. Their offerings include BizTalk360 for administering, monitoring, and analyzing BizTalk servers, Turbo360 for enterprise-class Azure monitoring, tracing, remediation, and governance, and Document360 for creating powerful online knowledge bases. All products are charged with AI superpowers to deliver exceptional value, reduce complexities, and lower expenses. With over 2500 global businesses as customers, Kovai.co aims to empower customers and foster an efficient workforce, driving direct business impact through their best-in-class software solutions.

smarters specializes in creating AI agents for conversational marketing, transforming digital platforms like websites and apps into interactive AI agents. The platform emphasizes WhatsApp as a key channel for the 'Internet of Agents' (IoA), facilitating conversational commerce and customer service. smarters offers solutions across various industries including CPG, Automotive, Pharma, Media & Entertainment, and Retail, tailoring conversational experiences to generate leads, enhance brand loyalty, and optimize customer support. Their technology stack includes an Agent Builder for structuring agent logic and behaviors, IPaaS for secure system integrations, and Trail for end-to-end conversational tracking and real-time data intelligence. They also provide specialized services for Brand Experience, Loyalty, Leads, Commerce & Retail, Utilities & Customer Service, and Events.

Reviewly is an AI-powered platform designed to streamline Google review management for businesses. It automates the process of collecting reviews through SMS invitations, boasting a 97% open rate, and provides AI-generated responses that align with customer sentiment. The platform integrates with Google Business Profile for easy setup and offers features like a built-in leaderboard for team motivation, QR codes, NFC tags, and Review Plates for instant feedback capture. Reviewly supports businesses of all sizes, from single locations to multi-location enterprises, and offers white-label solutions for agencies. It aims to boost Google rankings, improve local SEO, and enhance overall online presence by efficiently managing customer feedback.

OP360 (OfficePartners360) is a global business process outsourcing (BPO) and customer experience (CX) service provider that leverages AI solutions to help ambitious brands scale efficiently. The company offers a comprehensive suite of services including customer experience management, content moderation across various media types, back-office support, and AI operations. Key offerings include AI-powered agents, tech-enabled recruitment, accelerated training, and automated analytics and QA outsourcing. OP360 focuses on providing customized solutions for multiple industries such as e-Commerce, Retail, Education Technology, Healthcare, Legal, Travel, Media & Entertainment, and Technology, aiming to improve cost efficiency and client satisfaction through a loyal and skilled workforce.