Aide

Aide is a Customer Support & CX tool that provides AI agents and copilots for customer support teams. It integrates with platforms like Zendesk, Front, and Shopify to automate conversations and assist human agents.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Aide?

Aide is an AI-powered platform designed to elevate customer support operations for businesses across various industries. It offers two core functionalities: AI Agents for automating customer conversations with precision and Copilot for assisting human agents. AI Agents can be trained using past tickets and knowledge articles, provide consistent answers, and seamlessly hand-off complex issues to human agents. The Copilot feature accelerates human staff by automatically identifying ticket topics, suggesting relevant guidance, and generating accurate AI responses based on historical data. Aide also provides workflow automation, allowing businesses to build conditional workflows and create macros for routing and tagging. Furthermore, it offers comprehensive insights and reports by analyzing customer interactions to identify pain points and monitor trends, helping product teams improve offerings.

Best used for

Ideal for scaling companies and mature CX teams who need to automate customer conversations, enhance agent productivity, and gain actionable insights from customer interactions. Especially valuable for businesses in e-commerce, financial services, and education looking to improve customer satisfaction and operational efficiency.

Common actions

automate customer support

assist customer agents

analyze customer interactions

streamline workflows

train AI agents

frontsupport agentsreduce support volumesimprove customer satisfactionintent detectionzendeskinsightsreportssentiment analysisAutomation+ 9 more

Capabilities

Key features

AI agents
Copilot for agents
Workflow automation
Customer insights
Smart tagging
Knowledge base training
API calls for context

Target Audience

customer support managerCX leader

Integrations

zendeskfrontgorgiasshopifysalesforcegmailwoocommerce

Pricing & Plans

Paid · Enterprise · Starting at USD 300.00

Starts at $300/month for the Essentials plan. Check aide.app for current pricing.

FAQs

How is Aide's pricing determined?

Aide's pricing is based on the level of technical needs and partnership required, rather than per seat. Plans are offered monthly or annually, with annual contracts providing a 20% saving. Higher tiers include more dedicated support and advanced features.

What is the typical implementation time for Aide?

Most teams can go live with Aide within days, not months. A fully configured and optimized deployment is typically achieved within 1-2 weeks, ensuring a quick transition to AI-powered customer support.

What kind of ROI can I expect from using Aide?

Users can expect 60-80% of conversations to be resolved automatically and a 30%+ efficiency gain on agent-assisted conversations. Measurable cost-per-resolution improvement is typically seen within the first 90 days of use.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Multilingual Support

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Also listed in

This tool also appears in

Data & Analytics › Business Intelligence

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