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Cignara (formerly Bujo AI) provides AI for enterprise customer support, deploying conversational AI to reduce contact center costs and improve CSAT across phone and chat. It handles high volumes of calls and chats with natural, on-brand conversations.
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Cignara, previously known as Bujo AI, offers advanced AI solutions tailored for enterprise customer support. The platform deploys conversational AI agents that significantly reduce contact center costs, cut down response times, and enhance customer satisfaction across both phone and chat channels. It is designed to handle high volumes of customer interactions with natural, on-brand conversations that effectively resolve problems. Key features include AI voice agents that understand intent and manage complex scenarios, chat agents for troubleshooting and workflow completion, and an AI copilot to upskill staff by providing real-time answers and policies. Cignara is built for large B2C enterprises, integrating proprietary product data into an enterprise knowledge graph and handling complex scenarios, procedures, and call scripts while adhering to strict security and privacy standards like SOC 2.
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Likely Not Free
Not publicly disclosed. Check getbujo.com for current pricing.
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