Convin

Convin is a Customer Support & CX tool that automates customer conversations across sales, support, and collections. It uses AI agents to improve customer experience, boost efficiency, and increase revenue for businesses.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Convin?

Convin is an AI Agent Platform designed to automate and enhance customer conversations across various business functions, including sales, support, and collections. It features an AI Phone Call Agent for human-like voice interactions, a Real-Time Assist Agent to guide human agents and managers, and a Conversation Intelligence Agent for 100% automated QA and voice of customer analysis. The platform also offers automated agent coaching, an AI Learning Management System for faster onboarding, and a customized LLM for call centers. Convin aims to improve CX, boost operational efficiency, and increase revenue by providing comprehensive AI-powered solutions for call centers and B2C businesses.

Best used for

Ideal for B2C businesses and call centers who need to automate lead qualification, improve sales conversions, and handle high-volume customer support. Especially valuable for organizations looking to enhance customer experience, boost operational efficiency, and ensure compliance across all customer interactions.

Common actions

automate calls

improve customer support

analyze conversations

coach agents

manage collections

Capabilities

Key features

AI Phone Call Agent
Real-Time Assist Agent
Conversation Intelligence Agent
Automated QA
Automated Agent Coaching
AI Learning Management System
Convin LLM

Target Audience

sales repmarketersmall business owner

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check convin.ai for current pricing.

FAQs

What types of AI agents does Convin offer?

Convin provides an AI Phone Call Agent for human-like voice interactions, a Real-Time Assist Agent to guide live agents, and a Conversation Intelligence Agent for 100% automated quality assurance and customer insights. These agents work together to cover various aspects of customer conversation management.

How does Convin help with sales processes?

Convin's AI agents can automate lead qualification, handle outreach, and route qualified leads to sales teams. The Real-Time Assist Agent provides live prompts for objection handling, while Conversation Intelligence identifies successful patterns to boost sales conversions and shorten sales cycles.

Can Convin assist with compliance in customer interactions?

Yes, Convin's Real-Time Assist Agent guides agents to adhere to compliance standards during calls. Additionally, the Conversation Intelligence Agent reviews interactions to flag potential compliance issues, ensuring all customer conversations meet security protocols and regulatory requirements, particularly in collections.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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